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Remote Problem Manager

Publish Date: Sep 15, 2021

Location: Timisoara, Timis, RO-Romania

Company: Atos

About Atos

Atos is a global leader in digital transformation with 105,000 employees and annual revenue of over € 11 billion. European number one in cybersecurity, cloud and high performance computing, the Group provides tailored end-to-end solutions for all industries in 71 countries. A pioneer in decarbonization services and products, Atos is committed to a secure and decarbonized digital for its clients. Atos operates under the brands Atos and Atos|Syntel. Atos is a SE (Societas Europaea), listed on the CAC40 Paris stock index.

 

The purpose of Atos is to help design the future of the information space. Its expertise and services support the development of knowledge, education and research in a multicultural approach and contribute to the development of scientific and technological excellence. Across the world, the Group enables its customers and employees, and members of societies at large to live, work and develop sustainably, in a safe and secure information space.

 

 

 

What are we looking for?

We are looking for Problem Manager to join our team.

 

Key Accountabilities

  • Responsible for Problem management process

  • Drive process KPIs and SLAs

  • Accountable for the delivery of Root Cause Analysis and problem resolution within given target duration;

  • Responsible to act as an escalation point to expedite problem resolution;

  • Responsible to coordinate problem resolution involving internal support groups, vendors, suppliers, customers and manage any roadblocks;

  • Drive the RCA

  • Follow up of RCA and PIR activities together with Service Delivery and Management, i.e. corrective actions driving;

Key skills

  • The Problem Manager has the following key-skills:
  • Builds long-term relationships with internal colleagues;
  • Excellent English communication skills (written and oral);
  • Successful delivery against commitments and deadlines;
  • A proven ability to operate across management levels, with a confident, pragmatic, influential stakeholder management style;


Experience/Knowledge Essential

  • Detailed knowledge of the theory and operation aspects of their process;
  • Understanding of the ITIL best practices;
  • Experience in a customer service environment
  • Competent with Microsoft Office


Experience/Knowledge Desirable

  • Relevant industry knowledge and technical skills (database administration, internet protocol, application monitoring, unix systems, networking, server virtualization);
  • ITIL Foundation and/or ITIL Intermediate certifications would be an advantage;
  • ServiceNow;
  • Proficiency in GERMAN or FRENCH .

 

What we offer

  • Training and certifications: On-going In-depth training with current and emerging products and technologies;
  • Flexible benefits: Medical program, Sports benefits, Lunch vouchers, Mobile phone, Laptop;
  • Extra vacation days;

 

 

#LI-Romania

Here at Atos, we want all of our employees to feel valued, appreciated, and free to be who they are at work. Our employee lifecycle processes are designed to prevent discrimination against our people regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes them unique. Across the globe, we have created a variety of programs to embed our Atos culture of inclusivity, and work hard to ensure that all of our employees have an equal opportunity to contribute and feel that they are exactly where they belong.