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Customer Support Agent with French

Publish Date:  Jul 11, 2021
Location: 

Tenerife, Scu, Spain

Company:  Atos

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Description automatically generatedAtos is a global leader in digital transformation with 110,000 employees in 73 countries and annual revenue of € 13 billion. European number one in Cloud, Cybersecurity and High-Performance Computing, the Group provides end-to-end Orchestrated Hybrid Cloud, Big Data, Business Applications and Digital Workplace solutions through its Digital Transformation Factory, as well as transactional services through Worldline, the European leader in the payment industry. With its cutting-edge technologies and industry knowledge, Atos supports the digital transformation of its clients across all business sectors. The Group is the Worldwide Information Technology Partner for the Olympic & Paralympic Games and operates under the brands Atos, Atos Syntel, Unify and Worldline. Atos is listed on the CAC40 Paris stock index.

Role description:

We are looking for a seeking graduate or professional to join one of our emerging, diverse and positive teams in Tenerife. In this role you will dedicate to various tasks and you will have the chance to develop your skills and career.

What you will do:

  • Resolve incidents, complete service requests or initiate support from remote and/or onsite support teams.
  • Identify appropriate problem-resolution procedures using customer-specific information.
  • Be the SPOC (Single Point of Contact) within the service provider for the incident originator.
  • Contact incident originator via telephone or e-mail when the incident has been resolved or service request has been fulfilled.
  • Enthusiastically coordinate progress throughout the entire lifecycle of the incident.
  • Report Service Level Management about identified incidents, potential SLA breeches; and provide them information about the processed incidents and service requests.

Your qualifications:

  • Proficiency in French/Spanish and fluent in English.
  • Ability to work on shifts.
  • Overall IT Knowledge and computer language.
  • Experience problem solving and investigating at pace while simultaneously engaging and updating business partners.
  • Excellent communications skills.
  • Strong Analytical skills and process understanding.
  • Customer centricity and sense of responsibility.
  • Ability to learn.

Why you will love working here:

  • Competitive remuneration package.
  • Training and development crafted to your individual goals and needs.
  • Flexible working schedule.
  • Continuous long term career opportunities and professional growth in a global company.

 

We are looking for you, a person who will be working on various projects with skillful co-workers to share experience with and you will enrich your knowledge base! In our company we are committed to the continued success and equal opportunities of our employees. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or functional diversity. Did you get a feel for the values of the organization?

 

If you meet the qualifications above and the opportunity to grow your professional career in a multinational company like ours - apply today only with a CV in English! All applications will be treated in strict confidentiality and only short-listed candidates will be contacted.

Data Privacy Disclaimer

Please read these terms and conditions carefully before creating your applicant profile:

In compliance with the current legislation on data protection, we inform you that the personal data contained in your profile (My Profile/My Professional Profile) and curriculum vitae (CV) that you have provided, as well as those data that could be generated as a consequence of your participation in any recruitment process, will be processed in automated and non-automated support by Atos, its subsidiaries and affiliates (hereinafter Atos) as well as external processors (third parties). With the aim of managing the database of candidates of Atos and your participation in the recruitment processes.

Your data will be processed in order to manage our recruitment process and offer you more visibility and accessibility to opportunities which math with your profile. You are free to limit access to your candidate profile to recruiters involved in the staffing for a specific vacancy, in the country of application or to open it up to the Atos recruitment organization globally ensuring full benefit from the internal mobility scope. Be aware that this imply a transfer of your profile data to other Atos entities which are also located out of the European Union.

You declare that the personal information is accurate, truthful and updated regularly. The protection of the Data is assured by Information Security and Data Protection internal group policies. You may exercise your rights of access, rectification, cancellation or opposition by contacting the Group Data Protection Office at dpo-group@atos.net, enclosing a copy of your ID or passport.

Disability certification is very valuable and a plus.