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Customer Support Agent with Dutch

Publish Date:  Jun 20, 2022
Location: 

Tenerife, Canarias, ES-Spain

Company:  Atos

About Atos

Atos is a global leader in digital transformation with 110,000 employees in 73 countries and annual revenue of € 12 billion. European number one in Cloud, Cybersecurity and High-Performance Computing, the Group provides end-to-end Orchestrated Hybrid Cloud, Big Data, Business Applications and Digital Workplace solutions. The Group is the Worldwide Information Technology Partner for the Olympic & Paralympic Games and operates under the brands Atos, Atos|Syntel, and Unify. Atos is a SE (Societas Europaea), listed on the CAC40 Paris stock index.

 

 The purpose of Atos is to help design the future of the information space. Its expertise and services support the development of knowledge, education and research in a multicultural approach and contribute to the development of scientific and technological excellence. Across the world, the Group enables its customers and employees, and members of societies at large to live, work and develop sustainably, in a safe and secure information space.

Role description:

We are looking for a seeking graduate or professional to join one of our emerging, diverse and positive teams in Tenerife. In this role, you will dedicate yourself to various tasks and you will have the chance to develop your skills and career.

What you will do:

  • Resolve incidents, complete service requests or initiate support from remote and/or onsite support teams.
  • Identify appropriate problem-resolution procedures using customer-specific information.
  • Be the SPOC (Single Point of Contact) within the service provider for the incident originator.
  • Contact incident originator via telephone or e-mail when the incident has been resolved or service request has been fulfilled.
  • Enthusiastically coordinate progress throughout the entire lifecycle of the incident.
  • Report Service Level Management about identified incidents, potential SLA breaches; and provide them information about the processed incidents and service requests.

Your qualifications:

  • Proficiency in Dutch/Spanish and fluent in English.
  • Ability to work on shifts.
  • Overall IT Knowledge and computer language.
  • Experience problem solving and investigating at pace while simultaneously engaging and updating business partners.
  • Excellent communications skills.
  • Strong Analytical skills and process understanding.
  • Customer centricity and sense of responsibility.
  • Ability to learn.

Why you will love working here:

  • Training and development are crafted to your individual goals and needs.
  • Flexible working schedule.
  • Continuous long-term career opportunities and professional growth in a global company.

 

We are looking for you, a person who will be working on various projects with skillful co-workers to share the experience with and you will enrich your knowledge base! In our company we are committed to the continued success and equal opportunities of our employees. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or functional diversity. Did you get a feel for the values of the organization?

Here you will be working on various projects with skillful co-workers to share experience with and you will enrich your knowledge base! As an employer we give equal opportunities and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

If you recognize the opportunity to grow your professional career in a multinational company like ours - apply today only with a CV in English! All applications will be treated in strict confidentiality and only short-listed candidates will be contacted

 

 

Data Privacy Disclaimer

Please read these terms and conditions carefully before creating your applicant profile:

 

In compliance with the current legislation on data protection, we inform you that the personal data contained in your profile (My Profile/My Professional Profile) and curriculum vitae (CV) that you have provided, as well as those data that could be generated as a consequence of your participation in any recruitment process, will be processed in automated and non-automated support by Atos, its subsidiaries and affiliates (hereinafter Atos) as well as external processors (third parties). With the aim of managing the database of candidates of Atos and your participation in the recruitment processes.

 

Your data will be processed in order to manage our recruitment process and offer you more visibility and accessibility to opportunities which math with your profile. You are free to limit access to your candidate profile to recruiters involved in the staffing for a specific vacancy, in the country of application or to open it up to the Atos recruitment organization globally ensuring full benefit from the internal mobility scope. Be aware that this imply a transfer of your profile data to other Atos entities which are also located out of the European Union.

 

You declare that the personal information is accurate, truthful and updated regularly. The protection of the Data is assured by Information Security and Data Protection internal group policies. You may exercise your rights of access, rectification, cancellation or opposition by contacting the Group Data Protection Office at dpo-group@atos.net, enclosing a copy of your ID or passport.

Disability certification is very valuable and a plus.

 

Here at Atos, we want our employees to feel valued, appreciated, and free to be who they are at work.

Our employee lifecycle processes are designed to prevent discrimination against our people regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes them unique.

Across the globe, we have created a variety of programs to embed our Atos culture of inclusivity and work hard to ensure that all employees have an equal opportunity to contribute and feel that they are exactly where they belong