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Customer Support Specialist with Swedish

Publish Date:  Sep 18, 2022
Location: 

Tenerife, Canarias, ES-Spain

Company:  Atos

About Atos

 

Atos is a global leader in digital transformation with 107,000 employees and annual revenue of over € 11 billion. European number one in cybersecurity, cloud and high performance computing, the Group provides tailored end-to-end solutions for all industries in 71 countries. A pioneer in decarbonization services and products, Atos is committed to a secure and decarbonized digital for its clients. Atos is a SE (Societas Europaea), listed on Euronext Paris and included in the  CAC 40 ESG and Next 20 Paris Stock indexes.

 

The purpose of Atos is to help design the future of the information space. Its expertise and services support the development of knowledge, education, and research in a multicultural approach and contribute to the development of scientific and technological excellence. Across the world, the Group enables its customers and employees, and members of societies at large to live, work and develop sustainably, in a safe and secure information space.

 

 

Role description:

 

We are looking for a seeking graduate or professional to join one of our emerging, diverse and positive teams in Tenerife. In this role, you will dedicate yourself to various tasks and you will have the chance to develop your skills and career.

 

What you will do:

 

  • Resolve incidents, complete service requests or initiate support from remote and/or onsite support teams.
  • Identify appropriate problem-resolution procedures using customer-specific information.
  • Be the SPOC (Single Point of Contact) within the service provider for the incident originator.
  • Contact incident originator via telephone or e-mail when the incident has been resolved or service request has been fulfilled.
  • Enthusiastically coordinate progress throughout the entire lifecycle of the incident.
  • Report Service Level Management about identified incidents, potential SLA breaches; and provide them information about the processed incidents and service requests.

 

Your qualifications:

  • Proficiency in Swedish/English, Spanish is desirable.
  • Ability to work on shifts.
  • Overall IT Knowledge and computer language.
  • Experience problem solving and investigating at pace while simultaneously engaging and updating business partners.
  • Excellent communications skills.
  • Strong Analytical skills and process understanding.
  • Customer centricity and sense of responsibility.
  • Ability to learn.

 

Why you will love working here:

  • Training and development are crafted to your individual goals and needs.
  • Flexible working schedule.
  • Continuous long-term career opportunities and professional growth in a global company.

 

 

Here at Atos, we want all of our employees to feel valued, appreciated, and free to be who they are at work. Our employee lifecycle processes are designed to prevent discrimination against our people regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes them unique. Across the globe, we have created a variety of programs to embed our Atos culture of inclusivity, and work hard to ensure that all of our employees have an equal opportunity to contribute and feel that they are exactly where they belong.