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Complaint Coordinator

Publish Date:  Jan 13, 2021

Tenerife, Canarias, DE

Company:  Atos


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Description automatically generatedAtos is a global leader in digital transformation with 110,000 employees in 73 countries and annual revenue of € 12 billion. European number one in Cloud, Cybersecurity and High-Performance Computing, the Group provides end-to-end Orchestrated Hybrid Cloud, Big Data, Business Applications and Digital Workplace solutions. The Group is the Worldwide Information Technology Partner for the Olympic & Paralympic Games and operates under the brands Atos, Atos|Syntel, and Unify. Atos is a SE (Societas Europaea), listed on the CAC40 Paris stock index.

The purpose of Atos is to help design the future of the information space. Its expertise and services support the development of knowledge, education and research in a multicultural approach and contribute to the development of scientific and technological excellence. Across the world, the Group enables its customers and employees, and members of societies at large to live, work and develop sustainably, in a safe and secure information space.

Role Description:

We are looking for a dedicated, pro-active and experienced Global Siemens Account Complaint Coordinator to join our diverse team in Tenerife. In this role, we offer you the chance to represent the company's and clients' interests and seek the best solution in order to agree projects' objectives.



  • Perform complaint management process tasks in adherence with global requirements and provide regular feedback to the Complaint Manager
  • Be responsible for operational, end-to-end process coordination and Complaint ticket management
  • Raise any risk and issue to the relevant Service Delivery Managers, Service Manager, Tower Service Manager, Team managers and the technical experts within the account
  • Assist the Complaint Management Process Owner in order to identify and plan any process improvement projects
  • Support Complaint Management reporting and report directly to Complaint Manager


For this position we need:

  • Customer orientated experience - at least 2 years of ITSD experience, detailed knowledge of SD processes and GSA account specifics
  • Required service management toolset usage and knowledge, especially SDM12.9 and SNOW
  • Proficient in Microsoft Office Products and efficient reporting skills
  • Full professional proficiency in English, both written and oral
  • Excellent communication and social skills. Be able to handle complaints with the accurate level of sensitivity and confidentiality
  • Be proactive with the ability to coordinate, plan, prioritize and handle changing priorities



  • Competitive remuneration package
  • Extensive training programs
  • Flexible working schedule
  • Long term career opportunities and professional growth in a global company


Here you will be working on various projects with skillful co-workers to share experience with and you will enrich your knowledge base! As an employer we give equal opportunities and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

If you recognize the opportunity to grow your professional career in a multinational company like ours - apply today only with a CV in English! All applications will be treated in strict confidentiality and only short-listed candidates will be contacted.

Data Privacy Disclaimer

Please read these terms and conditions carefully before creating your applicant profile:

In compliance with the current legislation on data protection, we inform you that the personal data contained in your profile (My Profile/My Professional Profile) and curriculum vitae (CV) that you have provided, as well as those data that could be generated as a consequence of your participation in any recruitment process, will be processed in automated and non-automated support by Atos, its subsidiaries and affiliates (hereinafter Atos) as well as external processors (third parties). With the aim of managing the database of candidates of Atos and your participation in the recruitment processes.

Your data will be processed in order to manage our recruitment process and offer you more visibility and accessibility to opportunities which math with your profile. You are free to limit access to your candidate profile to recruiters involved in the staffing for a specific vacancy, in the country of application or to open it up to the Atos recruitment organization globally ensuring full benefit from the internal mobility scope. Be aware that this imply a transfer of your profile data to other Atos entities which are also located out of the European Union.

You declare that the personal information is accurate, truthful and updated regularly. The protection of the Data is assured by Information Security and Data Protection internal group policies. You may exercise your rights of access, rectification, cancellation or opposition by contacting the Group Data Protection Office at dpo-group@atos.net, enclosing a copy of your ID or passport.

Disability certification is very valuable and a plus.