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Service Delivery Manager (Front Office)

Publish Date: Jul 3, 2021

Location: Swindon, South, United Kingdom

Company: Atos

Independent Assessment Services delivered by Atos is an independent assessment provider assessing Personal Independence Payment (PIP) cases on behalf of the Department for Work and Pensions (DWP).  Our job is to help DWP understand how a person’s health condition or disability affects their daily lives.  

Our team of trained Health Professionals includes registered nurses (both general and mental health specialists), physiotherapists, occupational therapists and paramedics.  All our team are experienced practitioners and trained as disability analysts.

We deliver PIP assessments in: Scotland, North East and North West of England as well as London and Southern England 

To find out more go to www.mypipassessment.co.uk

Practical requirements:

This role will be office based and will involve regular regional travel to meet with the Health Practitioners in your team to manage their performance as well as providing line manage support.,

This is a full time role working 37.5 hours per week, working Monday to Friday.

The Health Practitioners based on site within the office and based out in the community will undertake assessments in line with their training and will require support to from their line manager to consolidate their training and to ensure they are able to effectively perform their role to high quality standards.

The business has grown rapidly over the first 12 months with continued adjustments required. The role will develop and flex to suit the business needs and will require a high degree of commitment and flexibility.

The role within the organisation although new is based on a successful business model which has been proved to be extremely valuable to the business.

We strive to be best in class, to achieve external recognition, attracting and retaining the best people. We strive daily to add value and achieve excellence, to be pro-active and power sustainable progress for ourselves and our clients.

Your main responsibilities will involve:

* Responsibility for performance management, absence management, career development, employee engagement and all disciplinary and/or grievance matters arising in the team.

* Effective management and deployment of employees to ensure that deadlines and targets are met within agreed timescales

* Ensuring that medical, administrative, accommodation and IT resource utilisation is maximised to schedule examination appointments to achieve all targets

* Producing and making active use of statistical data and work management reports to effectively manage workloads

* Provide performance reports/ data as and when required

* Support Service Delivery Teams in building and maintaining positive customer relationships

* Manage multiple teams with a variety of job content and performance targets

Skills we can't do without:

* Proven track record in managing service delivery teams in multi-disciplinary IT-enabled business operations

* Experience managing a complex service delivery structure with a proven successful track record in meeting SLA/ KPI requirements

* Customer service experience in a customer facing role

* IT literate, competent MS Office, Word and Excel skills

* Fluent English language skills, able to communicate with stakeholders on a day to day basis via telephone, email and face to face in a clear, caring, courteous and professional manner

* Influencing,organisational and problem solving skills

* Ability to manage change positively, effectively and efficiently to achieve best outcomes

Skills we'd like:

* Previous experience in the Healthcare sector

* Experience in managing remote teams

More reasons to join us


In addition to joining a global leader in digital transformation, you can also expect a fantastic range of benefits. These include: a rewarding salary, 25 days annual leave, private medical insurance, an attractive stakeholder pension scheme plus many more. We also operate a flexible benefits scheme, allowing you to purchase discounted products and services.

What’s more, we really value your progress and it’s a top priority to engage, inspire and develop you to help you maximise your potential. In fact, we have comprehensive training and development programmes in place demonstrating our commitment to developing your career.


How to apply


Confident this sounds like you? Please click below to complete our online application form and attach your CV in either Word, rtf or text format.

Atos does not discriminate on the basis of race, religion, colour, sex, age, disability or sexual orientation. All recruitment decisions are based solely on qualifications, skills, knowledge, experience and relevant business requirements.

We are committed to making reasonable adjustments to the application process for people with disabilities.