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Service Desk IT Specialist with German

Publish Date:  Jul 24, 2021

Sofia, Sofia, Bulgaria

Company:  Atos

Atos is a global leader in digital transformation with 105,000 employees in 71 countries and annual revenue of € 11 billion. European number one in Cloud, Cybersecurity and High-Performance Computing, the Group provides end-to-end Orchestrated Hybrid Cloud, Big Data, Business Applications and Digital Workplace solutions through its Digital Transformation Factory, as well as transactional services through Worldline, the European leader in the payment industry. With its cutting-edge technologies and industry knowledge, Atos supports the digital transformation of its clients across all business sectors. The Group is the Worldwide Information Technology Partner for the Olympic & Paralympic Games and operates under the brands Atos, Atos Syntel, Unify and Worldline. Atos is listed on the CAC40 Paris stock index.


For our Global Business Services Center (GBSC) (part of Unified Communication and Collaboration - UCC division) located in TSUM Business Center, we are looking for Service Desk IT Specialist with German. 


If you want to start a career in IT and have interest in that fast-growing area, this is the best chance for you! More important than having experience in IT is your great desire to learn, willingness to help and find solutions on different cases. Our IT Service Desk team is performing:


  • information gathering and analysis,
  • service request fulfillment or incident resolution including intensive internal and external communication  
  • administrative tasks for the Global IT department within the division Unified Communications and Collaboration (UCC) at Atos.


Its purpose is to receive, analyze, answer and resolve customer and internal incidents and requests related to IT applications and IT infrastructure services like online platforms for ordering and partner care, license management of telephony/communication systems, systems servicing etc. at the 1st and partly at the 2nd support level.

After analysis, the team also forwards specific cases that need further investigation or require specific knowledge to other internal or external 2nd and 3rd level support teams with which the service desk team has a seamless collaborative interaction.


More specific this may include:


  • Receiving customer and internal requests and issues related to IT services at the 1st support level via various mediums (mainly e-mail or self-service portal and a small amount also by phone, etc.).
  • Reading and/or listening to problem descriptions, information needs and support requests, while showing customer understanding and empathy as well as safeguarding our business interests and limiting the company’s liabilities and risks.
  • Properly documenting all necessary information in the ticketing system.
  • Creating, following-up and updating tickets and assigning the correct priorities and categories.
  • Interpreting and analyzing the available information for determining the course of action to resolve the incident or fulfill the request.
  • Solving tickets within agreed service level agreements or routing the sufficiently documented tickets to the appropriate level 2 and level 3 teams.
  • Providing feedback, status and resolution information to the requestor and to the relevant stakeholders


Job requirements:


  • University degree in Information Technology or related fields; May be substituted for appropriate working experience (i.e. internship) where applicable, additional IT courses will be considered as a plus
  • Minimum 1,5 years experience or successful working experience in terms of internship
  • German – B1/B2; English – C1 (it is required that all main responsibilities and internal and external communication will be conducted in English language).
  • Strong communication skills
  • Problem solving skills and analytical thinking
  • Attention to detail
  • Ready to learn every day
  • and last, but not least - Being a team player!




What we offer?


  • Professional Growth in a Global Company
  • Individual Career Path
  • Talent Program
  • E-Learning Hub
  • Knowledge Sharing Programs and Trainings
  • Mentor Support
  • Flexible Working Hours
  • Home Office
  • 26 Paid Vacation Days
  • Medical Care including Dental Care, Glasses, etc.
  • Referral Bonus
  • Food Vouchers
  • Multisport Card
  • Store Discounts
  • Team Buildings and Company Events
  • Lounge and Game Areas
  • Charity and Volunteer Activities 
  • Career Opportunities for Relocation in our International Offices
  • Metro Station next to the Office


If you recognize the opportunity to develop professionally in a multinational company working with skillful co-workers to share experience with, do not hesitate to apply with a CV in English.

All applications will be treated in strict confidentiality. Only short-listed candidates will be contacted.

By applying for our vacancies, it is considered that you give your explicit consent your personal data to be processed, used and kept for the purposes of the recruitment at Atos.