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Service Measurement / Reporting Specialist

Publish Date: Jul 10, 2021

Location: Sofia, Bulgaria Wide, Bulgaria

Company: Atos

Atos SE (Societas Europaea) is a leader in digital services with pro forma annual revenue of circa € 12 billion and circa 100,000 employees in 72 countries. Serving a global client base, the Group provides Consulting & Systems Integration services, Managed Services & BPO, Cloud operations, Big Data & Cyber-security solutions, as well as transactional services through Worldline, the European leader in the payments and transactional services industry. With its deep technology expertise and industry knowledge, the Group works with clients across different business sectors: Defense, Financial Services, Health, Manufacturing, Media, Utilities, Public sector, Retail, Telecommunications, and Transportation.
Atos is focused on business technology that powers progress and helps organizations to create their firm of the future. The Group is the Worldwide Information Technology Partner for the Olympic & Paralympic Games and is listed on the Euronext Paris market. Atos operates under the brands Atos, Atos Consulting, Atos Worldgrid, Bull, Canopy, Unify and Worldline

Main Responsibilities:

• Responsible for the data quality and timely distribution of all reports. Scope of reports – IT services delivery against targets for internal teams’ and 3rd party vendors’ performance and customer satisfaction measurement

• Support existing and develop new reports in online reporting portal
• Design and prepare regular and ad-hoc service measurement reports

• Provide information about the reports contents and calculation methodology
• Monitor process adherence and propose changes in the design of the processes, where appropriate


Job Requirements::

• Analytical thinking

• Knowledge in SQL for data extraction and report preparation

Knowledge of Microsoft Excel

• Excellent English is a must
• Good communication skills



Requrements considered as advantage:

• QlikView or other Business Intelligence software (Tableau, Power BI, Pentaho, Performance Analytics, etc.) knowledge

• Knowledge of js scripts

• Work experience in the area of service quality measurement 
• ITIL knowledge


Some of our employee benefits include:

On Target bonus
Additional paid leave
Daily food allowance
Medical care incl. dental care, glasses, etc
Flex hours
Home office
Discount for sports cards
Learning Hub
Referral bonus

Only the short-listed candidates will be contacted. All applications will be treated in the strictest confidentiality.

If you are challenged by this position, join our team and send your most recent CV in English