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Mobile Systems Application Support Specialist SFA Agile 2

Publish Date: Jul 20, 2021

Location: Sofia, Bulgaria Wide, Bulgaria

Company: Atos

About Atos

Atos is a global leader in digital transformation with 110,000 employees in 73 countries and annual revenue of € 12 billion. European number one in Cloud, Cybersecurity and High-Performance Computing, the Group provides end-to-end Orchestrated Hybrid Cloud, Big Data, Business Applications and Digital Workplace solutions. The Group is the Worldwide Information Technology Partner for the Olympic & Paralympic Games and operates under the brands Atos, Atos|Syntel, and Unify. Atos is a SE (Societas Europaea), listed on the CAC40 Paris stock index.

The purpose of Atos is to help design the future of the information space. Its expertise and services support the development of knowledge, education and research in a multicultural approach and contribute to the development of scientific and technological excellence. Across the world, the Group enables its customers and employees, and members of societies at large to live, work and develop sustainably, in a safe and secure information space.




Main Responsibilities


• Provide application support for business applications, ensuring their availability and performance.

• Follow the incident management process. Deliver investigation and resolution of application issues (incident requests).

• Communicate to the internal development team the more complex issues and follow-up their timely resolution.

• Fulfill standard operational changes (service requests).


Job Requirements


• Communication of all repetitive issues and opportunities for improvement of the systems and interfaces to Business Solutions and Systems Delivery departments.

• Preparation and update of technical documentation.

• Provide excellent customer support service.

• Work under strict deadlines (Operational Level Agreements and Service Level Agreements). JOB REQUIREMENTS

• University degree in Information Technologies/Computer Science or other technical education.

• Experience in delivering IT support service, following ITIL service delivery standards.

• Experience in the support or implementation of business systems will be considered as advantage.

• Work experience in support of mobile apps and their backend will be considered as advantage.

• Work experience with ERP, CRM systems is a plus.

• Strong troubleshooting and analytical skills

• SQL knowledge

• Ability to work in a dynamic environment

• Person with mixture of technical and business perspective of things

• Excellent communication skills

• Self-organized, effective learner and team player

• Customer focus

• English: B2 or above

Some of our employee benefits include:


  • On target bonus
  • Referral bonus
  • Christmas / Easter bonus
  • Marriage / Childbirth gift
  • Medical care incl. dental care, glasses,etc.
  • Life & Disability insurance
  • Additional paid leave
  • Home office
  • Daily internet / transport allowance
  • Discount for Multisport cards
  • Learning hub

If you are challenged by the opportunity to join our team, we would be happy to meet you! Please send us your most recent CV in English.

Only the short-listed candidates will be contacted. All applications will be treated in the strictest confidentiality.

Here at Atos, we want all of our employees to feel valued, appreciated, and free to be who they are at work. Our employee lifecycle processes are designed to prevent discrimination against our people regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes them unique. Across the globe, we have created a variety of programs to embed our Atos culture of inclusivity, and work hard to ensure that all of our employees have an equal opportunity to contribute and feel that they are exactly where they belong.