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MONITORING SPECIALIST

Publish Date:  Apr 27, 2021
Location: 

Sofia, Bulgaria Wide, BG

Company:  Atos

Atos is a global leader in digital transformation with 120,000 employees in 73 countries and annual revenue of € 13 billion. European number one in Cloud, Cybersecurity and High-Performance Computing, the Group provides end-to-end Orchestrated Hybrid Cloud, Big Data, Business Applications and Digital Workplace solutions through its Digital Transformation Factory, as well as transactional services through Worldline, the European leader in the payment industry. With its cutting-edge technologies and industry knowledge, Atos supports the digital transformation of its clients across all business sectors. The Group is the Worldwide Information Technology Partner for the Olympic & Paralympic Games and operates under the brands Atos, Atos Syntel, Unify and Worldline. Atos is listed on the CAC40 Paris stock index.

Main Responsibilities 


• Perform online monitoring and basic troubleshooting of critical applications on a 24x7 basis
 - SAP Systems availability and performance (ERP, CRM, APO, Portals)
 - Business Transactions availability and performance
 - Windows Servers availability and performance
• Resolve issues with the interfaces between different SAP and non-SAP systems
• Execute daily checks on critical system parameters based on pre-defined criteria
• Execute repetitive tasks based on standard procedures
• Provide excellent customer service and problem resolution to users through the Service Desk ticketing system, e-mail and/or by phone
• Work on shifts

 

Job Requirements


• Third/last year student or recent graduate in the fields of Informatics, Engineering, Economics or Management
• Experience in IT support role would be considered an advantage
• Ability to multitask
• Proficient in English
• Excellent communicator
• Customer-service oriented
• Active and participative team player

 

 

Some of our employee benefits include:

 

  • On Target bonus
  • Additional paid leave
  • Daily food allowance
  • Medical care incl. dental care, glasses, etc
  • Flex hours
  • Home office
  • Discount for sports cards
  • Learning Hub
  • Referral bonus

 

If you are challenged by this opportunity to join our team, we would be happy to speak to you! Please send us your most recent CV in English.

Only the short-listed candidates will be contacted. All applications will be treated in the strictest confidentiality.