SERVICE DELIVERY MANAGER

The future is our choice
At Atos, as the global leader in secure and decarbonized digital, our purpose is to help design the future of the information space. Together we bring the diversity of our people’s skills and backgrounds to make the right choices with our clients, for our company and for our own futures.

Technical SDM - JD

Essential Job Elements:

Operations: Drive operational improvements for contact center operations, including optimizing resource allocation within and across teams, improving operational effectiveness, quality, and performance against SLAs, and measuring progress against business goals.

Team management: Manage high performance teams Improve organizational efficiencies, and build scalable business processes and infrastructure. Help align delivery capability to pipeline demand. Design and run scaled operations with a data-oriented approach. Provide vision and leadership for business.

Strategy: Lead cross-functional strategic planning activities to plan budgets, expansion plans and operational plans (service design, operations costs, hiring, etc.)

Domain Knowledge – Data Center , End user Support, IT Infrastructure, Network  & Cloud

Client Satisfaction: Ensure client satisfaction. Become ‘Voice of the Customer’ Establish strong relationships with clients.

Business Growth: Lead & collaborate efforts with the solutions team for market opportunities. Support business growth by collaborating with Sales & marketing across geographies.

Risk & Compliance: Ensure compliance with all client regulatory requirements
P&L: Manage P&L of the business operations, including the development and execution of the overall business strategy.
Location - Noida

Profile & Experience

• 15+ years of  experience  IT Infrastructure domain
• Successful track record in growing and inspiring large teams approx. 100+ Teams, with proven ability to select, attract, motivate, retain, and develop leaders and team members.
• Successful track record of improving performance against quality, efficiency, and effectiveness metrics, and meeting/exceeding contractual service level performance requirements.
• Experience of managing P&L, driving performance and growing businesses.
• Strong customer service orientation and client management skills
• Experience with a matrix driven global organization.
• Proven track record of building strong relationships with stakeholders
• Excellent communication, negotiation and conflict management skills
• Analytical acumen and the ability to streamline complex processes

MBA/ PG Degree would be an advantage

Here at Atos, diversity and inclusion are embedded in our DNA. Read more about our commitment to a fair work environment for all.

Atos is a recognized leader in its industry across Environment, Social and Governance (ESG) criteria. Find out more on our CSR commitment. 

Choose your future. Choose Atos.