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Messaging Engineer

Publish Date: Dec 23, 2021

Location: Monterrey, Mexico Wide, MX-Mexico

Company: Atos

About Atos

Atos is a global leader in digital transformation with 110,000 employees in 73 countries and annual revenue of € 12 billion. European number one in Cloud, Cybersecurity and High-Performance Computing, the Group provides end-to-end Orchestrated Hybrid Cloud, Big Data, Business Applications and Digital Workplace solutions. The Group is the Worldwide Information Technology Partner for the Olympic & Paralympic Games and operates under the brands Atos, Atos|Syntel, and Unify. Atos is a SE (Societas Europaea), listed on the CAC40 Paris stock index.

The purpose of Atos is to help design the future of the information space. Its expertise and services support the development of knowledge, education and research in a multicultural approach and contribute to the development of scientific and technological excellence. Across the world, the Group enables its customers and employees, and members of societies at large to live, work and develop sustainably, in a safe and secure information space.


Job Description Messaging Engineer is responsible for administration of MS Exchange 2010 through 2019 including Exchange Online (O365) in large enterprise class, high-availability, global messaging environments.  This position also includes administration of Microsoft Teams, Skype for Business including Skype Online (O365) and is a must to have. Experience with Active Directory, ADFS, Azure synchronization, DNS and Windows server are also very important. Working within Atos Messaging team and coordinating with cross-functional infrastructure teams to provide primary operations support for e-mail.  The Messaging Engineer will provide guidance and assistance to less experienced team members and will be responsible for the more complex administration duties and projects. Job Responsibilities

• Identify and perform the daily operational tasks that are necessary to provide stable and robust Exchange/Teams/Skype environments, including monitoring, proactive maintenance, and problem resolution.

• Provide tier three troubleshooting support of Exchange/Teams/Skype issues; investigate user escalation calls, finding optimum solutions for both users and the company.

• Perform scripting administration tasks and reporting using PowerShell or other scripting technology, developing scripts for automating processes within the environment.

• Represent the department to other groups in the company and with external vendors. Facilitate and/or coordinate interactions with these parties as needed to deliver results.

• Take ownership of the most complex messaging issues and work to resolution and root cause identification.

• Participate in off-shift maintenance and troubleshooting activities, as required.

• Assess and perform systems utilization and headroom reports to assist in troubleshooting and performance tuning.

• Assist in defining and coordinating team projects and activities.

• Help ensure team performance meets or exceeds defined Service Level Agreements.

• Analyze new technologies and advise management on suitability and implementation.

• Maintain & perform periodic testing of disaster recovery procedures for the MS Exchange, Skype for Business, etc. environments.

• Maintain and administer messaging-related third-party applications. Create appropriate documentation for application deployment, configuration, and related processes.

• Adhere to and help enforce change management and compliance processes.

• Work with key business users to understand the business requirements and identify potential messaging solutions. Job Requirements Skills, Knowledge, & Experience

• Proven troubleshooting skills and ability to understand complex relationships between components of multi-tiered and distributed mail systems.

• Strong understanding of mail dependencies with DNS, routing, relays, and emerging technologies around encryption, TLS, SPF, DMARC, and DKIM.

• Familiarity with various types of e-mail client software such as IMAP, ActiveSync, and Microsoft Office clients.

• Proficiency with load balancers/proxies such as IIS web technology with Microsoft ARR/CAS etc.

• Antivirus product experience in a messaging environment such as McAfee MSME and MS EOP.

• Possess excellent interpersonal, verbal and written skills: ability to clearly and concisely articulate issues, alternatives, and recommendations.

• Flexible, adaptable, and able to manage multiple tasks in a dynamic, high-pressure, fast-paced environment.

• Self-driven, able to work independently with minimal supervision.

• Experience in a user-focused technical-support environment.

• ITIL Foundations knowledge.

Here at Atos, we want all of our employees to feel valued, appreciated, and free to be who they are at work. Our employee lifecycle processes are designed to prevent discrimination against our people regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes them unique. Across the globe, we have created a variety of programs to embed our Atos culture of inclusivity, and work hard to ensure that all of our employees have an equal opportunity to contribute and feel that they are exactly where they belong.