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Service Delivery Manager

Publish Date: Jun 11, 2021

Location: Milton Keynes Dwp, Southeast, GB

Company: Atos

About Atos

Atos is a global leader in digital transformation with 110,000 employees in 73 countries and annual revenue of € 12 billion. European number one in Cloud, Cybersecurity and High-Performance Computing, the Group provides end-to-end Orchestrated Hybrid Cloud, Big Data, Business Applications and Digital Workplace solutions. The Group is the Worldwide Information Technology Partner for the Olympic & Paralympic Games and operates under the brands Atos, Atos|Syntel, and Unify. Atos is a SE (Societas Europaea), listed on the CAC40 Paris stock index.


The purpose of Atos is to help design the future of the information space. Its expertise and services support the development of knowledge, education and research in a multicultural approach and contribute to the development of scientific and technological excellence. Across the world, the Group enables its customers and employees, and members of societies at large to live, work and develop sustainably, in a safe and secure information space.

 

 

 

Practical requirements:

 

Detail any practical elements required to undertake this role: (Travel / Physical requirements) e.g. Regular weekly travel to client site is expected.

 

  • This role will be office based and will involve regular regional travel to meet with the Health Practitioners in your team to manage their performance as well as providing line manage support.
  • This is a full time role working 37.5 hours per week, working Monday to Friday.
  • The Health Practitioners based on site within the office and based out in the community will undertake assessments in line with their training to ensure they are able to effectively perform their role to high quality standards.
  • To manage and lead a remote team of Health Practitioners, responsible for undertaking consultations ensuring quality standards are met and reports are returned to the Customer in a timeous fashion in line with SLAs.

 

Your main responsibilities will involve:

 

  • Responsibility for performance management, absence management, career development, employee engagement and all disciplinary and/or grievance matters arising in the team.
  • Effective management and deployment of employees to ensure that deadlines and targets are met within agreed timescales
  • Ensuring that medical, administrative, accommodation and IT resource utilisation is maximised to schedule examination appointments to achieve all targets.
  • Producing and making active use of statistical data and work management reports to effectively manage workloads
  • Provide performance reports/ data as and when required
  • Support Service Delivery Teams in building and maintaining positive customer relationships
  • Manage multiple teams with a variety of job content and performance targets

 

Essential / Minimum Criteria:

 

  • You will be required to undergo and successfully gain a BPSS security clearance check in order to undertake this position.
  • Experience managing a complex service delivery structure with a proven successful track record in meeting SLA/ KPI requirements and Customer Service.
  • Organisation skills: demonstrate the ability to prioritise workload when multitasking in a rational manner both individually and for the team as a whole.
  • Problem solving skills, analytical, logical thinker
  • Ability to manage change positively, effectively and efficiently to achieve best outcomes
  • Adapts to changing circumstances and new information that affects goals and plans; can play several different roles simultaneously according to the specific situation; smoothly adapts to ways of working within a new (customer) environment; experiments with new ways of doing things; takes a positive approach to dealing with change
  • Flexible and adaptable attitude: willing to undertake other ad hoc duties as required e.g. supporting other teams / cover team leader duties etc

 

 

Here at Atos, we want all of our employees to feel valued, appreciated, and free to be who they are at work. Our employee lifecycle processes are designed to prevent discrimination against our people regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes them unique. Across the globe, we have created a variety of programs to embed our Atos culture of inclusivity, and work hard to ensure that all of our employees have an equal opportunity to contribute and feel that they are exactly where they belong.