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Solution Architect

Publication Date:  Jan 18, 2023
Ref. No:  410965

Mexico City, MX, 6600 San Nicolas De Los Garza, MX, 66490

About Atos

Atos is a global leader in digital transformation with 107,000 employees and annual revenue of over € 11 billion. European number one in cybersecurity, cloud and high performance computing, the Group provides tailored end-to-end solutions for all industries in 71 countries. A pioneer in decarbonization services and products, Atos is committed to a secure and decarbonized digital for its clients. Atos is a SE (Societas Europaea), listed on Euronext Paris and included in the                                                           CAC 40 ESG and Next 20 Paris Stock indexes.


The purpose of Atos is to help design the future of the information space. Its expertise and services support the development of knowledge, education, and research in a multicultural approach and contribute to the development of scientific and technological excellence. Across the world, the Group enables its customers and employees, and members of societies at large to live, work and develop sustainably, in a safe and secure information space.



Job Overview:  


  • Summary of Position


As a Solution Architect you will be a technical leader orchestrating and driving the development of customer offerings and multinational solutions, consolidating inputs from multiple diverse teams of SME’s. In this client-facing position, you are an SME in solution design, developing complex technical solutions within an overall solution framework.


Your Life at Atos: 


You will be responsible for:


  • Translating client needs into specific technical requirements and defining a solution meeting those requirements and key aspects of the solution design process include business analysis, requirements gathering, conceptual architecture design, detailed costing, contractual statement of work, SLA’s, commercial proposals, internal and client executive interaction, and design reviews and approvals by line of business (client) and operations (internal).
  • Supports the bid team in all Solution related activities (Rainbow preparation, customer contacts, risk analysis, hand-over to delivery, etc.) Ensure the solution accuracy, costing and assumptions. Leads successful integrations and takes ownership of issue resolution.
  • Create solution cost model. Designs and validates business cases on associated costing to the designed solution and migration.
  • Oversee projects from an architecture design perspective through implementation, providing leadership and advocacy, as well as assisting in troubleshooting/problem solving.  


What will make you successful/or “Your X Factor”: 


  • Design and architect scalable, distributed on-prem and cloud-based Services and Applications that integrate across different technologies. 
  • Leads the successful implementation of these designs and architectures by managing expectations and risks, ensuring appropriate organizational structures, principles, tools, and responsibilities are in place 
  • Works with the business to understand and solve complex problems, by presenting various solution options and technical concepts in a comprehensible manner. 
  • Creates reliable solution plans that include cost estimates and optimized delivery approaches by working with the business and multi-disciplinary teams, enforcing governance and compliance activities for the solution 
  • Analyze complex functional and non-functional requirements and make appropriate design adjustments, as well as provide effort estimates to support project management 
  • Identify, develop, and manage reference architecture and design patterns for digital applications 
  • Identify new disruptive technologies to provide business value 
  • Lead and mentor development teams in the company. 
  • Create and participate in the establishment of reference architecture and domain models and Lead/support efforts for Digital Technology and Application Rationalization 


Your Expertise: 


  • Education:

        Bachelor’s degree or equivalent experience in information systems, computer science, business or related field.


  • Years of Experience

         5+ years of program management experience delivering end-user facing products and services  


  • Minimum Required Skills
    • Proven knowledge and expertise within the ServiceNow products.   
    • Strong customer service skills to deliver high-quality results with a consultative approach utilizing excellent technical and interpersonal skills.
    • Significant experience with solutions development, testing, proof of concept and migration issues, problems, and considerations.  
    • High level understanding and experience of application development lifecycle and alternative SDLC methodologies such as Agile. 
    • Consultative approach with customers and ability to articulate technical concepts using simple business language for the non-technical. 
    • Flexibility to adjust to changing requirements, schedules and priorities. 
    • Ability to work effectively in a matrixed organization. 
    • Ability to effectively communicate verbally and orally while remote from teammates and customer. 
    • Ability to build strong relationships and trust across both internal and client organizations. 
    • Prior experience in performing and/or managing projects 
    • General Business acumen


  • Preferred Skills

        ServiceNow knowledge of the following products is a MUST:  


    • CSM (Customer Service Management) 
    • HRSD (Human Resource Service Delivery) 
    • ITBM (IT Business Management) 
    • ITOM (IT Operations Management) 
    • ITSM (IT Service Management) 
    • SAM (Software Asset Management) 


ServiceNow Knowledge of the following products preferable:


    • AIE (Analytics, Intelligence, and Reporting) 
    • DevOps 
    • FSM (Field Service Management) 
    • FS (Financial Services) 
    • FOM (Field Operations Management) 
    • FSO (Financial Services Operations) 
    • GRC (Governance, Risk and Compliance) 
    • TSM (Telecommunications Service Management) LSD (Legal Service Delivery) 
    • LP (Now Platform) 
    • NLAP (Now Platform App Engine) 
    • SO (Security Operations) 


  • Certifications 
    • ITIL v2 or V3 Foundations
    • CSA
    • ITSM



Here at Atos, we want all of our employees to feel valued, appreciated, and free to be who they are at work. Our employee lifecycle processes are designed to prevent discrimination against our people regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes them unique. Across the globe, we have created a variety of programs to embed our Atos culture of inclusivity, and work hard to ensure that all of our employees have an equal opportunity to contribute and feel that they are exactly where they belong.