Onsite Network Supporter - CDMX
Mexico City, MX
The future is our choice
At Atos, as the global leader in secure and decarbonized digital, our purpose is to help design the future of the information space. Together we bring the diversity of our people’s skills and backgrounds to make the right choices with our clients, for our company and for our own futures.
Onsite Network Supporter - CDMX, Benito Juarez
L2 support of all incidents, must respond to all incidents, accept, resolve and/or escalate to the L3 Engineering
- Telecom and IT Support and configuration (cabling, facilities, firewalls, switches)
- Virtual servers and cloud support (Azure) o Basic development knowledge and methodologies (Agile methodologies),
- Knowledge of networking concepts (LAN/WAN), switching & routing.
- Knowledge of server administration and operations.
- Strong technical, logical, organizational, analytical, and problem-solving skills.
Basic duties include:
Assist in performing changes and testing after changes. Perform escalations to vendors and third parties to solve incidents and problems.
Expert-level experience with Cisco routers and switches.
Knowledge of routing protocols: BGP and EIGRP. Excellent troubleshooting skills.
Excellent customer-facing skills and ability to provide technical descriptions in easy-to-understand terms.
Highly self-motivated and self-directed, with keen attention to detail.
Minimum Requirements
• Education: H.S. Diploma/GED Equivalent, and CCNA or CCNP
• Experience: 3-5 years experience required
Rewards and benefits:
- Wellbeing programs & work-life balance - integration and passion sharing events.
- Opportunities for professional growth and career advancement.
- Remote and hybrid working possibilities.
- Benefits platform –culture, shopping, sport, etc.
- Continuous learning programs and online courses.
- Possibility to participate to charity and eco initiatives.
Career Path
At Atos, as a global leader in secure and decarbonized digital business technology, our purpose is to help design the future of the information space.
Together we bring the diversity of our people’s skills and backgrounds to make the right choices with our clients, for our company and for our own futures.
At Atos, the future is our choice.