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Network Engineer

Publish Date:  May 8, 2022
Location: 

Mexico City, Mexico Wide, MX-Mexico

Company:  Atos

About Atos

Atos is a global leader in digital transformation with 110,000 employees in 73 countries and annual revenue of € 12 billion. European number one in Cloud, Cybersecurity and High-Performance Computing, the Group provides end-to-end Orchestrated Hybrid Cloud, Big Data, Business Applications and Digital Workplace solutions. The Group is the Worldwide Information Technology Partner for the Olympic & Paralympic Games and operates under the brands Atos, Atos|Syntel, and Unify. Atos is a SE (Societas Europaea), listed on the CAC40 Paris stock index.


The purpose of Atos is to help design the future of the information space. Its expertise and services support the development of knowledge, education and research in a multicultural approach and contribute to the development of scientific and technological excellence. Across the world, the Group enables its customers and employees, and members of societies at large to live, work and develop sustainably, in a safe and secure information space.

 

 

 

The Tier 2 ACC Engineer is the core support tier for the client network with responsibility for resolving 80% of incidents in the production environment. While LAN/MAN/Wireless network focused this position is part of a multi discipline team that collaboratively provides support for a large and complex environment. This position receives escalated problems from Tier 1 and other sources encompassing data center networks, voice systems, security platforms and numerous applications.

  • This individual must be customer focused and be able to thrive in a dynamic environment.
  • Excellent communication skills including written, oral and presentation
  • Troubleshooting and maintenance of a broad group of technologies including network devices, applications and servers Leverage diagnostic tools and utilities to proactively & reactively identify problem areas Mentor Tier 1 staff on event handling & response
  • Demonstrate a dedication to seeing work delivered accurately and within SLA timeframes
  • Engage with vendors, Respond to events presented by network management tools or reported incidents using personal experience, documentation, tools and direction from senior staff or leadership
  • Provide hands on support for a variety of networking technologies including Riverbed WAN accelerators, Cisco IOS XR based systems, Netscout, a variety of Telco circuit technologies and related termination devices.
  • Strong experience with the EIGRP routing protocol, VLANs, IP addressing, spanning-tree & multicast
  • Strong experience configuring and troubleshooting Cisco routers and LAN switches Experience supporting and troubleshooting client and infrastructure wireless issues.
  • Direct or similar experience with Aruba Airwave, Aruba Controller, Aruba 7200 Mobility, Aruba Activate, Clearpass, Aruba ap’s Rap3/ Rap155/ 303H/ 203R/ 205H Cisco 8510, Cisco 5508, Cisco 2504 Cisco Prime, Cisco AP’s 3800P/1131 / 1242, 3602 / 3702, etc , 802.11 a/g/n/ac
  • Execute and analyze packet captures using Netscout, Wireshark and other related technologies
  • Create and be assigned incident tickets or requests.
  • Ability to take ownership of the task and delivery within service level agreements.
  • Must be able to convey technical information in a manner suitable to the audience
  • Managing partnering vendors during issues to ensure they are delivering to service level agreements.
  • Deliverables would include escalating issues as required, scheduling checkpoints, providing data, facilitating system access and documenting all activities.
  • Perform routine maintenance activities in areas of expertise (e.g.: firewall rule updates, vulnerability management, packet captures, etc.)
  • Create or modify documentation in response to new events and learning’s, Contribute to event threshold tuning efforts
  • Ensure requests and Incidents have timely updates based on SLA metrics
  • Effectively participate in shift change functions including documentation and discussion

 

Education/Experience:

  • Strong understanding of the Network OSI model and TCP/IP Protocol Suite
  • Two or more of the following certifications strongly preferred CCNP-X, CCIE, ACSP, ACMP, RCSP
  • Advanced knowledge of TCP/IP network routing, switching and Load Balancers
  • Ability to perform TCP/IP Network traces/packet captures with solid experience interpreting results
  • Previous network infrastructure field experience with two or more of the following: Cisco routers, Riverbed Steel heads, Aruba Wireless devices, Carrier circuits E1/T1/DS3 etc.
  • 3 years experience in a NOC analyst/engineer role 5 years experience serving in an operations level 2 capacity, engineering experience strongly favored
  • High level of confidence and competence communicating on bridges
  • Experience with monitoring tools and strategies

Here at Atos, we want all of our employees to feel valued, appreciated, and free to be who they are at work. Our employee lifecycle processes are designed to prevent discrimination against our people regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes them unique. Across the globe, we have created a variety of programs to embed our Atos culture of inclusivity, and work hard to ensure that all of our employees have an equal opportunity to contribute and feel that they are exactly where they belong.