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Senior Customer Service Administrator - 19122

Publish Date:  Sep 15, 2021

Lytham, Northwest, GB-United Kingdom

Company:  Atos

Atos is a global leader in digital transformation with 110,000 employees in 73 countries and annual revenue of € 12 billion. European number one in Cloud, Cybersecurity and High-Performance Computing, the Group provides end-to-end Orchestrated Hybrid Cloud, Big Data, Business Applications and Digital Workplace solutions. The Group is the Worldwide Information Technology Partner for the Olympic & Paralympic Games and operates under the brands Atos, Atos|Syntel, and Unify. Atos is a SE (Societas Europaea), listed on the CAC40 Paris stock index.

The purpose of Atos is to help design the future of the information space. Its expertise and services support the development of knowledge, education and research in a multicultural approach and contribute to the development of scientific and technological excellence. Across the world, the Group enables its customers and employees, and members of societies at large to live, work and develop sustainably, in a safe and secure information space.


We are looking to add Senior Customer Service Administrator to our team! The core purpose of this role is to handle calls into the client`s Operation- direct or intermediary enquiries on policies or claims to the client standards, as well as to ensure the fair treatment of policyholders and financial advisers in respect of SE Life and Pensions.

We are aspiring to add driven people to support business and department objectives, in line with the clients` agreed philosophy and standards!


Your day-to-day responsibilities will include:

  • Process new applications, alterations or claims and related customer queries within defined service standards and abide by all regulatory and compliance requirements.
  • Provide guidance to others in order to resolve queries or issues using appropriate processes, tools, systems and philosophy and provide input into process changes and required training for all aspects.
  • Monitor workload within team to ensure that service standards are met.
  • Support continuous improvement to deliver high levels of productivity, efficiency and accuracy.
  • Escalate issues that are outside of personal authorisation limits as appropriate.
  • Ensure that Financial and Regulatory risk is mitigated using specified controls and procedures.
  • Effective data management and control.
  • Contribute to future improvement based on analysis from Complaints Root Cause
  • Awareness of Complaint handling process, endeavour to resolve any complaints on line.
  • Seek to identify and propose business and procedural improvements, both within own department, and based on root cause analysis in the operational departments.
  • Enhance business change activities act as a Subject Matter Expert.


Desired but not essential skills and experience:

  • Knowledge of Underwriting/Claims/Life/Insurance/Pensions/IFA’s
  • Experience of working in a multi-skilled environment and team work
  • Knowledge of Business Continuity and Risk
  • Understanding of Incident process, and how to report incidents
  • Effective time management and work planning
  • Able to analyse and make decisions
  • Excellent communication skills
  • Competence in MS Office Suite
  • Appropriate Financial Services Qualifications


Our offer includes:

  • A competitive salary and attractive extra benefits
  • Excellent career opportunities at a global company
  • Internal and external training courses
  • Working in an innovative environment with results-oriented colleagues and committed managers
  • Access to our knowledge library and interdisciplinary e-learning portals


Your Application

If you wish to apply for this position, please click below to complete our online application form and attach your CV in either Word, rtf or text format.

Atos does not discriminate on the basis of race, religion, colour, sex, age, disability or sexual orientation. All recruitment decisions are based solely on qualifications, skills, knowledge and experience and relevant business requirements.

We are committed to making reasonable adjustments to the applications process for people with disabilities.

Here at Atos, we want all of our employees to feel valued, appreciated, and free to be who they are at work. Our employee lifecycle processes are designed to prevent discrimination against our people regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes them unique. Across the globe, we have created a variety of programs to embed our Atos culture of inclusivity, and work hard to ensure that all of our employees have an equal opportunity to contribute and feel that they are exactly where they belong.