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Technical Consultant - ServiceNow

Publish Date:  Aug 5, 2022

Krakow, Krakow, PL-Poland

Company:  Atos

Engage ESM is an Atos company and an Elite Sales, Services and Training partner for ServiceNow globally; providing design, implementation, and support services to clients worldwide. Engage ESM is a leader in the enterprise-service management sector, which includes IT, Customer Service, Security, and HR. Engage ESM works with organizations of all sizes to improve their operational performance and extend the value of their existing investments in IT.


Our parent company, Atos, is a leader in digital services with annual revenue of over €11 billion and 100,000 employees in 72 countries. Serving a global client base, Atos provides Consulting & Systems Integration services, Application Transformation Services, Managed Services, Cloud operations, Big Data & Cyber-security solutions, and transactional services through Worldline. Atos is also the Worldwide Information Technology Partner for the Olympic & Paralympic Games.


Re-Certified in 2019 to Investors in People (IIP) Gold status, Engage ESM strives to provide employees with the best professional and personal training and career growth. We offer excellent terms of employment with interesting and challenging projects and exposure to top tier global technology companies.



Technical Consultant:

The primary role of the Technical Consultant is to work closely with customers to review their technical requirements, propose solutions to business problems and then deliver the chosen design.

If you have a background in Enterprise Service Management or SaaS technical delivery in one or more of the following two main areas, we want to hear from you:


•             ServiceNow or other ITSM Toolsets (HP Service Manager, BMC/Remedy, Cherwell, etc.)

•             Web Technologies (XML, HTML, JavaScript, Web Services, etc.)


  • Attending functional design workshops, crafting design specifications based on out-of-the-box functionality and customer requirements.
  • Customer engagement to address the technical solution, including challenging and validating customer requirements.
  • Providing creative solutions to resolve business problems, technology issues, process and people challenges.
  • Supporting the Pre-Sales and Delivery teams to validate and help deliver client presentations, workshops, proof of concept designs and responses to technical and business enquiries.
  • Hands-on technical delivery of the ServiceNow solutions, from development through to testing and implementation.
  • Excellent verbal and written communication skills required.
  • Sharing methodologies and knowledge.

Qualifications, skills and experience:

  • 3+ years of software implementation experience in either a development or consulting role.
  • Knowledge of IT and Enterprise Service Management or any large enterprise SaaS solution.
  • Expertise and experience with ServiceNow or an equivalent ITSM toolset are essential.
  • ServiceNow experience in the areas of ITSM, ITBM, ITOM, CSM or HR products are highly desirable
  • ServiceNow Certifications in all areas are highly desirable.
  • Expertise with scripting languages such as JavaScript, Python, and Shell.
  • Web service proficiency (REST, SOAP) as well as XML and JSON knowledge.
  • Knowledge of relational databases (MySQL, MSSQL, Oracle) beneficial.
  • Must be prepared to travel.

What we offer:

  • stable employment
  • attractive salary
  • participation in interesting projects
  • work in an international environment
  • training and development programs – we are Elite ServiceNow Partner what gives us a lot of benefits like discounted training, vendor visits on-site and many more
  • unlimited access to e-learning
  • private medical care
  • additional life insurance
  • MyBenefit System (e.g. Multisport)

Our ambition is to be a diverse and inclusive company where people are truly free to be themselves. They can thrive, achieve their personal goals and innovate without limitations. We welcome everyone to apply.

We offer friendly family, flexible working arrangements with forums and inclusive facilities to support our staff.