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1st Level Service Desk Agent-English Language

Publish Date:  Jul 19, 2022

Istanbul, Istanbul, TR-Turkey

Company:  Atos
About Atos

Atos is a global leader in digital transformation with 110,000 employees in 73 countries and annual revenue of € 12 billion. European number one in Cloud, Cybersecurity and High-Performance Computing, the Group provides end-to-end Orchestrated Hybrid Cloud, Big Data, Business Applications and Digital Workplace solutions. The Group is the Worldwide Information Technology Partner for the Olympic & Paralympic Games and operates under the brands Atos, Atos|Syntel, and Unify. Atos is a SE (Societas Europaea), listed on the CAC40 Paris stock index.

The purpose of Atos is to help design the future of the information space. Its expertise and services support the development of knowledge, education and research in a multicultural approach and contribute to the development of scientific and technological excellence. Across the world, the Group enables its customers and employees, and members of societies at large to live, work and develop sustainably, in a safe and secure information space.


1st Level Service Desk Agent


We are looking for a responsible and reliable colleague for our team.


Job Description:

  • The applicant's task is to record everyday problems and requirements regarding the services provided to our customers at the level of service level agreements and appropriate solutions to the project scope.
  • Fixing known problems and supporting design solutions.
  • Collecting symptoms, analyzing and solving customer problems through remote access.
  • Process management of related incidents or requirements and documentation of changes made.
  • Cooperation and coordination of service support with other internal departments to handle incidents.
  • Responsible for taking inbound calls and providing support to corporate offices and field employees regarding software/hardware issues. Microsoft applications, etc.; scheduling maintenance.
  • Installing and setting up equipment and hardware/software for new and existing employees; performing upgrades when necessary.
  • Performs other duties as assigned.


 Employee requirements:

  • Responsible and independent approach.
  • Reliable, systematic and communicative type with proactive access to assigned tasks.
  • Working time flexibility.
  • Good communication skills and customer orientation.
  • Practical experience with solving SW problems in IT areas.
  • Previous experience with working at Call Center, Helpdesk, IT support practice is an advantage
  • Completed military service for male candidates or at least 3 years
  • Ability to function in a fast paced, multi-tasking environment.
  • Ability to support a multi-site organization is a plus.
  • Positive customer relations/service skills.
  • Demonstrated strong interpersonal and communication skills.



  • IT, electrotechnical, eventually other technical focus
  • Follow-up/Higher Professional Education
  • University education (Bachelor's degree)
  • Associate's degree in Computer Science is preferred, or related field experience


Language skills:

English Language - Intermediate (B2)

Turkish Language- Mother Tongue



Here at Atos, we want all of our employees to feel valued, appreciated, and free to be who they are at work. Our employee lifecycle processes are designed to prevent discrimination against our people regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes them unique. Across the globe, we have created a variety of programs to embed our Atos culture of inclusivity, and work hard to ensure that all of our employees have an equal opportunity to contribute and feel that they are exactly where they belong.