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ServiceNow Solution Architect

Publish Date:  Sep 10, 2022

Irving, TX, US-US

Company:  Atos

About Atos

Atos is a global leader in digital transformation with 107,000 employees and annual revenue of over € 11 billion. European number one in cybersecurity, cloud and high performance computing, the Group provides tailored end-to-end solutions for all industries in 71 countries. A pioneer in decarbonization services and products, Atos is committed to a secure and decarbonized digital for its clients. Atos is a SE (Societas Europaea), listed on Euronext Paris and included in the                                                           CAC 40 ESG and Next 20 Paris Stock indexes.


The purpose of Atos is to help design the future of the information space. Its expertise and services support the development of knowledge, education, and research in a multicultural approach and contribute to the development of scientific and technological excellence. Across the world, the Group enables its customers and employees, and members of societies at large to live, work and develop sustainably, in a safe and secure information space.



Position: Technical Architect – ServiceNow


Location: Remote, some travel expected  


Role Description:


As a Technical Architect, you will be responsible for translating complex client needs into specific technical requirements, and defining a solution meeting those requirements.  You will be a client-facing technical leader, orchestrating and driving the development of these requirements into enterprise solutions. Key aspects of the solution design process include business analysis, requirements gathering, conceptual architecture design, internal and client executive interaction, and design reviews and approvals by line of business (client) and operations (internal). You will drive several engagements at any given time, adhering to aggressive services levels for the solution design process. As a Technical Architect, you will oversee projects from an architecture design perspective through implementation, providing leadership and advocacy, as well as assisting in troubleshooting/problem solving.


Core Responsibilities


  • Design and architect scalable, distributed on-prem and cloud-based Services and Applications that integrate across different technologies.
  • Lead the successful implementation of designs and architectures while managing expectations, risks, organizational structure, and leading practice principles.
  • Work with the business to understand and solve complex problems, by presenting various solution options and technical concepts in a comprehensible manner.
  • Create reliable technical solution plans that include estimates and optimized delivery approaches.
  • Work with the business and multi-disciplinary teams, enforcing governance and compliance activities for overall delivery.
  • Analyze complex functional and non-functional requirements and make appropriate design adjustments, as well as provide effort estimates to support project management.
  • Identify, develop, and manage reference architecture and design patterns for digital applications.
  • Identify new disruptive technologies to provide business value.
  • Lead and technically mentor development teams.
  • Create and participate in the establishment of reference architecture and domain models.
  • Lead/support efforts for Digital Technology and Application Rationalization.


Minimum Requirements


  • Minimum 5 years of IT experience with Application hosting and solutions architecture and design
  • BA/BS Degree in IT, IS or business-related field or equivalent professional experience 
  • Proven knowledge and expertise within the ServiceNow products.
  • Certified System Administrator
  • Mainline Certified Implementation Specialist or Certified Application Developer 
  • Experience providing creative solutions to business problems and working with IT Service Management (ITIL) processes, metrics, and key performance indicators 
  • A solid understanding and demonstrated experience using web technologies such as HTML, CSS, XML, JavaScript/AJAX  
  • 3rd party integration experience with the ServiceNow platform using REST, SOAP, SFTP, MID, etc. 
  • Demonstrated knowledge of technical components such as LDAP, VPN, SSL and other such technologies 
  • Up to 35% travel (non-essential travel has been suspended due to COVID-19) 


Preferred Qualifications


  • ITIL V3 or V4 Foundations Certification
  • High level understanding and experience of application development lifecycle and SDLC methodologies such as Agile.
  • Strong customer service skills to deliver high-quality results with a consultative approach utilizing excellent technical and interpersonal skills.
  • Significant experience with solutions development, testing, proof of concept and migration issues, problems, and considerations.
  • Consultative approach with customers and ability to articulate technical concepts using simple business terms.
  • Flexibility to adjust to changing requirements, schedules, and priorities.
  • Ability to effectively communicate verbally and orally while remote from teammates and customer.
  • Ability to build strong relationships and trust across both internal and client organizations.
  • Excellent communication skills (both written and verbal) with strong presentation facilitation skills (Visio, Word, PowerPoint, Excel, ServiceNow).
  • Ability to produce documentation on various levels including technical and customer facing.
  • Proven team player and team builder


Here at Atos, we want all of our employees to feel valued, appreciated, and free to be who they are at work. Our employee lifecycle processes are designed to prevent discrimination against our people regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes them unique. Across the globe, we have created a variety of programs to embed our Atos culture of inclusivity, and work hard to ensure that all of our employees have an equal opportunity to contribute and feel that they are exactly where they belong.

Nearest Major Market: Irving
Nearest Secondary Market: Dallas