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IT Support Specialist

Publish Date: Jul 22, 2021

Location: Illinois - Chicago, IL, US

Company: Atos

About Atos

Atos is a global leader in digital transformation with 110,000 employees in 73 countries and annual revenue of € 12 billion. European number one in Cloud, Cybersecurity and High-Performance Computing, the Group provides end-to-end Orchestrated Hybrid Cloud, Big Data, Business Applications and Digital Workplace solutions. The Group is the Worldwide Information Technology Partner for the Olympic & Paralympic Games and operates under the brands Atos, Atos|Syntel, and Unify. Atos is a SE (Societas Europaea), listed on the CAC40 Paris stock index.


The purpose of Atos is to help design the future of the information space. Its expertise and services support the development of knowledge, education and research in a multicultural approach and contribute to the development of scientific and technological excellence. Across the world, the Group enables its customers and employees, and members of societies at large to live, work and develop sustainably, in a safe and secure information space.

 

 

 

RESPONSIBILITIES:

Executive support technician for "C" level support at Chicago HQ with Mac experience.

• Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals.

• Documents, maintains, upgrades or replaces hardware and software systems.

• Supports and maintains user account information including rights, security and systems groups.

• Install, upgrade, support and troubleshoot 10, Windows 7 and Microsoft Office, Apple, Mac, iPhones, iPads, and any other authorized desktop applications

• Install, upgrade, support and troubleshoot printers, computer hardware and any other authorized peripheral equipment

• Perform general preventative maintenance tasks on computers, laptops, printers and any other authorized peripheral equipment, etc.

• Performs work in compliance within specified warranty requirements

• Returns defective equipment/parts to maintenance inventory, documents customer repairs, maintains and restocks assigned parts inventory to insure proper spare parts levels

• Responsible for monitoring, operating, managing, troubleshooting and restoring to service any personal computers (PC), notebooks or any other equipment that has authorized access to the network.

• Dealing with hardware and application support queries and issues reported to the support desk and escalated to the Desktop Support team

• Provide user data and application recovery and use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software

• Works with vendor support contacts to resolve technical issues within the desktop environment

• Escalate issues and involve experts wherever required in order to resolve issues as quickly as possible

• Routine or as requested health check of IT systems for printers, copiers, fax machines, scanners, and video conference equipment and providing reports as needed.

• Provide training end users on how to operate the equipment as requested

 

General Requirements/Experience:

• 2-4+ years of experience in the field working as an IT Support Specialist or in a related area.

• Familiar with a variety of the fields’ concepts, practices, and procedures.

• Relies on experience and judgment to plan and accomplish goals. Performs a variety of complicated tasks.

• Excellent technical knowledge of PC’s and desktop hardware.

• Able to operate effectively in a team environment with both technical and nontechnical team members

• Self-confidence in your analytical and problem-solving skills + good communication (both verbal and written)

 

Skills

• Planning, organizing skills and good administration management skills

 

Desired:

• Microsoft Certified Technology Specialist essential, A+, or similar certifications

 

#LI-US

Here at Atos, we want all of our employees to feel valued, appreciated, and free to be who they are at work. Our employee lifecycle processes are designed to prevent discrimination against our people regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes them unique. Across the globe, we have created a variety of programs to embed our Atos culture of inclusivity, and work hard to ensure that all of our employees have an equal opportunity to contribute and feel that they are exactly where they belong.


Nearest Major Market: Chicago