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SERVICE DELIVERY SUPPORTER

Publish Date: Sep 21, 2021

Location: Edinburgh, Scotland, GB-United Kingdom

Company: Atos

About Atos

Atos is a global leader in digital transformation with 110,000 employees in 73 countries and annual revenue of € 12 billion. European number one in Cloud, Cybersecurity and High-Performance Computing, the Group provides end-to-end Orchestrated Hybrid Cloud, Big Data, Business Applications and Digital Workplace solutions. The Group is the Worldwide Information Technology Partner for the Olympic & Paralympic Games and operates under the brands Atos, Atos|Syntel, and Unify. Atos is a SE (Societas Europaea), listed on the CAC40 Paris stock index.


The purpose of Atos is to help design the future of the information space. Its expertise and services support the development of knowledge, education and research in a multicultural approach and contribute to the development of scientific and technological excellence. Across the world, the Group enables its customers and employees, and members of societies at large to live, work and develop sustainably, in a safe and secure information space.

 

In this role you must be able to demonstrate that you meet our core values of integrity, teamwork, empathy and the highest levels of customer service that will ensure an excellent customer experience

As an integral part of the PIP team you will primarily be responsible for the day to day running of one of our Assessment Centres (AC) supporting a team of Health Practitioners who conduct PIP assessments from the site.

This role will be based in Edinburgh (Argyle House, 3 Lady Lawson St , Edinburgh) but is currently remote from home due to the centre being closed. You may be encouraged periodically to provide receptionist duties at an alternative location to cover any absence.

This is a full time role working 37.5 hours per week working Monday to Friday and 9am – 5pm

 

  • Act as the front face of Atos owning the customer experience for all visitors and staff attending the AC, working at all times to maintain the highest levels of customer service
  • Provide support to customers across a variety of activities e.g. answering general questions about the PIP assessment, assisting with enquiries on expenses claims from customers who have incurred costs to attend the AC
  • Ensure the AC is fully prepared for the start of every single day, in terms of equipment/supplies and general appearance – ordering supplies/equipment/stationary as required to ensure sufficient stocks are maintained at all times.
  • Own the appointment arrivals board ensuring systems keep up to date and in good order
  • Management of special requests e.g. where a translator may be required
  • Undertake the required identity checks with each customer
  • General administration duties; e.g. answering the telephone, copying, documents etc
  • Working with the scheduling back office team ( based elsewhere) to ensure the HPs diaries are fully handled with no empty appointments
  • Provide general support to HPs based or attending the AC.
  • Act as a trusted advisor to influence customer’s technology platform decisions and develop preference and dedication for Atos Public Safety products
  • Dependent on AC location take ownership for opening and securely closing and making safe the AC
  • Ensures the HR Systems are fully and efficiently utilized and aligned with local employment laws and regulations.

Job Requirements

Crucial / Minimum Criteria

  • You will be required to undergo and optimally gain a BPSS security clearance check in order to undertake this position.
  • Understanding of claimants needs and appropriately responding in a caring manner when required
  • Excellent communication and interpersonal skills
  • Excellent planning and organization skills
  • Proficient in the use of Microsoft office package
  • Proven influencing skills to support the delivery of an excellent customer experience
  • Ability to maintain and develop working relationships
  • Experience of working optimally in a customer facing environment
  • Resilience and ability to deal with setbacks constructively and work to resolution of issues
  • Ability to undertake administrative tasks in a clear and logical structure, ensuring relevant information is detailed in a consistent manner;
  • Work cohesively as part of a medical and non medical team of individuals
  • Willingness to travel as required by the business to cover at alternate ACs for absence

Desirable Criteria

Experience of a similar role within healthcare field is desirable

More reasons to join us

In addition to joining a large and successful company such as Atos, you can also expect an excellent range of benefits. These include: an exciting salary, 25 days’ annual leave, private medical insurance, an attractive pension scheme plus many more. We also operate a flexible benefits scheme, permitting the purchasing of discounted products and services.

What’s more, we really value our employees' progress and it’s a top priority to engage, encourage and help improve your potential. In fact, we have comprehensive training and development programs in place demonstrating our dedication to developing our employees' career.

How to apply

Confident this sounds like you? Please click below to complete our online application form and attach your CV in either PDF or Word format.

Atos does not discriminate on the basis of race, religion, colour, sex, age, disability or sexual orientation. All recruitment decisions are based solely on qualifications, skills, knowledge, experience and relevant business requirements.

We are committed to making reasonable adjustments to the application process for people with disabilities.

Here at Atos, we want all of our employees to feel valued, appreciated, and free to be who they are at work. Our employee lifecycle processes are designed to prevent discrimination against our people regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes them unique. Across the globe, we have created a variety of programs to embed our Atos culture of inclusivity, and work hard to ensure that all of our employees have an equal opportunity to contribute and feel that they are exactly where they belong.