Loading...
Share this Job

LU-DWP-Deutsche Bank-Technical Helpdesk analyst Level 1

Publish Date: Sep 10, 2021

Location: Contern, Luxembourg, LU-Luxembourg

Company: Atos

About Atos

Atos is a global leader in digital transformation with 110,000 employees in 73 countries and annual revenue of € 12 billion. European number one in Cloud, Cybersecurity and High-Performance Computing, the Group provides end-to-end Orchestrated Hybrid Cloud, Big Data, Business Applications and Digital Workplace solutions. The Group is the Worldwide Information Technology Partner for the Olympic & Paralympic Games and operates under the brands Atos, Atos|Syntel, and Unify. Atos is a SE (Societas Europaea), listed on the CAC40 Paris stock index.


The purpose of Atos is to help design the future of the information space. Its expertise and services support the development of knowledge, education and research in a multicultural approach and contribute to the development of scientific and technological excellence. Across the world, the Group enables its customers and employees, and members of societies at large to live, work and develop sustainably, in a safe and secure information space.

 

Technical Helpdesk analyst Level 1 • Troubleshoots via the phone hardware, software, and network operating problems and involves technical resources to ensure resolution • Applies understanding and knowledge of information systems products and services to assist users • Identifies, investigates and researches user questions and problems as well as isolating and resolving information systems problems • Coordinates referrals to appropriate technical, professional, or service personnel • Receives and prioritizes issues and forwards using appropriate escalation procedures • Provides functional or task leadership • Coordinates special projects and system upgrades • Briefs customers and/or management on the status of resolution efforts • Serves as a technical advisor to users with complex systems issues by resolving or conferring with technical personnel • Recommends system or process improvements, including procedures, training, and enhanced documentation • May provide occasional functional and technical guidance to less experienced staff. • The incumbent oversees and coordinates with quick-response customer support team and interfaces with clients (over the phone or other support channels) to troubleshoot, analyze and diagnose more complex issues and engage appropriate technical resources to resolve client issues. • The incumbent works under limited supervision to provide prompt and professional Help Desk service through quick processing and prioritization of a variety of problems. • All other duties as assigned Capabilities & Experience • Candidates must have Excellent English and German communication skills. • Candidate must possess at least a Vocational Diploma / Short Course Certificate, Bachelor's/College Degree in any field. • At least 2 years Service Desk/Helpdesk/Technical Support experience is required. • Strong team player • Must be able to demonstrate strong problem-solving skills • ITIL certification is an advantage

#LI-Luxembourgh

Here at Atos, we want all of our employees to feel valued, appreciated, and free to be who they are at work. Our employee lifecycle processes are designed to prevent discrimination against our people regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes them unique. Across the globe, we have created a variety of programs to embed our Atos culture of inclusivity, and work hard to ensure that all of our employees have an equal opportunity to contribute and feel that they are exactly where they belong.