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Technical Service Delivery Manager

Publish Date:  May 14, 2021
Location: 

Wroclaw, Wroclaw, FR

Company:  Atos

About Atos

Atos is a global leader in digital transformation with over 110,000 employees in 73 countries and annual revenue of over € 11 billion. European number one in Cloud, Cybersecurity and High-Performance Computing, the Group provides end-to-end Orchestrated Hybrid Cloud, Big Data, Business Applications and Digital Workplace solutions. The group is the Worldwide Information Technology Partner for the Olympic & Paralympic Games and operates under the brands Atos, Atos Syntel, and Unify. Atos is a SE (Societas Europaea), listed on the CAC40 Paris stock index.

The purpose of Atos is to help design the future of the information technology space. Its expertise and services support the development of knowledge, education as well as multicultural and pluralistic approaches to research that contribute to scientific and technological excellence. Across the world, the group enables its customers, employees and collaborators, and members of societies at large to live, work and develop sustainably and confidently in the information technology space.

 

Technical Service Delivery Manager
 

Position Summary

As a successful Technical Service Delivery Manager, you will be responsible for knowledge, technical expertise, and the team (about 5-10 persons) managing and maintaining bundle of new and inherited applications, platforms, toolchains and systems.

Depending on individual skills and knowledge you will be engaged in (but not limited to):

  • Knowledge transfer from our client to the team, being technical expert
  • Analysis and resolution of technical problems and issues on several levels of difficulty.
  • Coordination of a team (mostly developers, application specialists, integrators and systems engineers)
  • Collaborative usage of recent methodologies and tools (ITIL and DevOps based approach, Atlassian toolset (Jira, Confluence, Bitbucket, Bamboo), ServiceNow, Docker, Jenkins, Python, SQL, web development tools and/or many other technologies to work with
  • Coordination and execution of applications deployment and changes development.
  • Coordination of application support and maintenance activities performed by the team.
  • Controlling workload.
  • Technical solutions advisory.
  • Planning technical trainings for team members.
  • Evaluation of the team members.
  • Preparing services and work packages estimations.
  • Controlling project/service budget.

The position will be in our well communicated offices in Wroclaw/Warsaw/Łódź/Opole depending on your preferences. At initial stage of a project traveling to West European or Nordic countries for couple of weeks can be required.

You offer

  • At least 5 years of experience and interests in field of systems administration (Linux, Oracle, Microsoft Servers) and/or application maintenance (Java, .NET)
  • Experience in leading technical teams
  • Fluent communication in English
  • Experience in direct collaboration with end customer along with technical solutions preparations will be a desired advantage
  • German speaking/writing would also be considered as significant advantage

 

Here at Atos, we want all of our employees to feel valued, appreciated, and free to be who they are at work. Our employee lifecycle processes are designed to prevent discrimination against our people regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes them unique. Across the globe, we have created a variety of programs to embed our Atos culture of inclusivity, and work hard to ensure that all of our employees have an equal opportunity to contribute and feel that they are exactly where they belong.