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SRM Process Architect

Publish Date: Nov 24, 2021

Location: Bydgoszcz, Bydgoszcz, PL-Poland

Company: Atos

About Atos

Atos is a global leader in digital transformation with 110,000 employees in 73 countries and annual revenue of € 12 billion. European number one in Cloud, Cybersecurity and High-Performance Computing, the Group provides end-to-end Orchestrated Hybrid Cloud, Big Data, Business Applications and Digital Workplace solutions. The Group is the Worldwide Information Technology Partner for the Olympic & Paralympic Games and operates under the brands Atos, Atos|Syntel, and Unify. Atos is a SE (Societas Europaea), listed on the CAC40 Paris stock index.

The purpose of Atos is to help design the future of the information space. Its expertise and services support the development of knowledge, education and research in a multicultural approach and contribute to the development of scientific and technological excellence. Across the world, the Group enables its customers and employees, and members of societies at large to live, work and develop sustainably, in a safe and secure information space.




Job Description

The scope of the SRM Architects is driven by their Project, RFC assignments. It is a support role specifically aiming to work in co-op with and a Cross-Functional Architect on the same assignment and support managing a specific high-complexity topic cluster.

SRM Architects work as peers with Service Architects and Deployment/Automation SMEs from other Atos units and customers, if needed. They focus on SRM, SRM-related customer integrations, Deployment, Automation, and E2E service enabling, which is essentially an SRM-driven (or related) CMDB-update to activate/update Reporting, Billing, Security Mgmt. etc., essentially any part of the service that doesn’t automatically activate via the deployment.


Due Diligence:

  • Responsible for requirement clarification and documentation of the scope, required information/clarifications to be delivered by sales/project lead and/or requester.
  • Address/bring up any gaps between documented requirements / approved HLA vs. the actual bid/project / RFC scope considered in the workstream. Drive to get such gaps resolved. This is typically achievable via
  • Re-scoping the workstream to match requirements / HLA
  • Officially excluding elements from scope (should result in roadmap showing when they come in)
  • Official correction of requirements

Solution Design:

  • support the Cross-Functional Architect for the creation of HLA covering all services and service capabilities in scope as per documented requirements and exclusions.
  • include integrations between tooling and the customer’s tooling as well as integrations between tooling and another Atos-internal tooling not managed by team (endpoints only).
  • be in line with (at the time) current standard tooling and forward tooling strategy (tooling roadmap)
  • Adheres to relevant CTO (Central Technology Office) policies (implied by SDB approval).
  • for own scope support the Cross-Functional Architect with the presentation of the HLA and related requirements, scoping, etc. in SDB, clarify/adapt as needed to get approval.
  • for own scope responsible to participate in the creation of the HLD after SDB approval, describing each SRM-related element in the HLA in more detail.
  • responsible to identify Service Requests in scope and create the SRM LLD.
  • responsible to drive and acquire SRM LLD sign-off from relevant partners (after general HLA approval from SDB).

Implementation & Test

  • Acts as requester and internal tester towards Atos-internal parties for SRM-related topics
  • Supports CAT testing for SRM-related topics and drives it to success


  • For own scope - Document (e.g., meeting minutes via email) important decisions that affect HLA / HLD and/or introduce a roadmap with multiple major achievements to the workstream (e.g., if an IMO with partial coverage of requirements is introduced, followed by a full-scope FMO later)
  • Ensure Cross-Functional Architect documents acquired SDB approval
  • Document the SRM LLD breaking down every SR by use base by task
  • For own scope - Keep the requirement/scope documentation and the produced HLA & HLD updated on the Architecture SharePoint for later reference.
  • Document SRM-related test sign-offs (internal & CAT) for the implemented solution.


Here at Atos, we want all of our employees to feel valued, appreciated, and free to be who they are at work. Our employee lifecycle processes are designed to prevent discrimination against our people regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes them unique. Across the globe, we have created a variety of programs to embed our Atos culture of inclusivity, and work hard to ensure that all of our employees have an equal opportunity to contribute and feel that they are exactly where they belong.