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SIAM Incident Manager

Publish Date: Sep 15, 2021

Location: Bydgoszcz, Bydgoszcz, PL-Poland

Company: Atos

About Atos

Atos is a global leader in digital transformation with 110,000 employees in 73 countries and annual revenue of € 12 billion. European number one in Cloud, Cybersecurity and High-Performance Computing, the Group provides end-to-end Orchestrated Hybrid Cloud, Big Data, Business Applications and Digital Workplace solutions. The Group is the Worldwide Information Technology Partner for the Olympic & Paralympic Games and operates under the brands Atos, Atos|Syntel, and Unify. Atos is a SE (Societas Europaea), listed on the CAC40 Paris stock index.


The purpose of Atos is to help design the future of the information space. Its expertise and services support the development of knowledge, education and research in a multicultural approach and contribute to the development of scientific and technological excellence. Across the world, the Group enables its customers and employees, and members of societies at large to live, work and develop sustainably, in a safe and secure information space.

 

100% remote job

 

Job Description

ITIL Incident Manager is responsible for managing the ITSM processes in accordance to Atos Service Management Model based on ITIL best practices. He or she should be practitioner in the area, focused on core IT Service Management / ITIL functions including but not limited to areas such as problem management, incident management, change management, configuration management, service level management.

ITIL Incident Manager ensures that standardized methods and procedures (ITIL v3) are used for efficient and prompt handling of all /incidents in order to minimize the impact of incidents upon service quality and consequently identifies opportunities to improve the day-to-day operations of the organization.

 

 

Job Requirements:

 

Mandatory:

  • Excellent communication skills both in German and English (C1 and above)
  • Working knowledge of Incident Management frameworks such as ITIL v3, TQM or ISO 9000:2000 (certification not required, but is a plus)
  • Experience in process management, decision making and customer exposed service delivery (minimum 1 year of incident management operational experience on manager role)
  • Excellent communication skills, openness and readiness to grow  
  • Self-driven and resourceful to achieve goals independently as well as work well in groups, awareness of standardization and continuous improvement need
  • Excellent ability to manage multiple high priority efforts/ competing priorities and flexibility to adjust to changing requirements, schedules and priorities
  • Able to efficiently coordinate multiple teams/resources to diagnose and resolve the issues
  • Awareness of standardization and continuous improvement need

 

Additional:

  • University degree in IT Discipline or equivalent in years of progressive experience in enterprise level IT environments
  • High level of IT literacy – MS Office (Word, Excel, PowerPoint)
  • Competent in specific Service Management toolset

 

Here at Atos, we want all of our employees to feel valued, appreciated, and free to be who they are at work. Our employee lifecycle processes are designed to prevent discrimination against our people regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes them unique. Across the globe, we have created a variety of programs to embed our Atos culture of inclusivity, and work hard to ensure that all of our employees have an equal opportunity to contribute and feel that they are exactly where they belong.