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SIAM Configuration Manager

Publish Date: Oct 14, 2021

Location: Bydgoszcz, Bydgoszcz, PL-Poland

Company: Atos

About Atos

Atos is a global leader in digital transformation with 110,000 employees in 73 countries and annual revenue of € 12 billion. European number one in Cloud, Cybersecurity and High-Performance Computing, the Group provides end-to-end Orchestrated Hybrid Cloud, Big Data, Business Applications and Digital Workplace solutions. The Group is the Worldwide Information Technology Partner for the Olympic & Paralympic Games and operates under the brands Atos, Atos|Syntel, and Unify. Atos is a SE (Societas Europaea), listed on the CAC40 Paris stock index.


The purpose of Atos is to help design the future of the information space. Its expertise and services support the development of knowledge, education and research in a multicultural approach and contribute to the development of scientific and technological excellence. Across the world, the Group enables its customers and employees, and members of societies at large to live, work and develop sustainably, in a safe and secure information space.

 

100% remote job

 

Job Details:

  • Responsible for managing the Configuration Management process in accordance to Atos Service Management Model based on ITIL best practices.
  • Maintains improves, integrates, measures, and reports on operational processes performance of the account being under his/her responsibility
  • Builds professional relationships with key business partners and peers in Service Operations functions
  • Involved in process evolution; develops and implements a continual service improvement cycle across all operational processes
  • Acts as single point of contact for customer's operational issues/concerns related to the account under his/her responsibility
  • Provides effective mentoring and help to more junior colleagues which engages, motivates them and develops an excellence culture in ITIL process management
  • Be part of transitions of SACM process between different tools and/or Service Providers as well as take part in migrations of CMDB Data Bases of existing ATOS customers to the new target CMDB solution.

 

 

Job Requirements:
 

You are an ideal candidate if you have:

  • Minimum 2 years ITIL practical experience in the Service Management processes specifically (minimum 1 year in Configuration Management process)
  • Knowledge and understanding of concepts of SACM Data Model, Service decomposition, CSFs, KPIs and metrics and be able to make use of them on day to day basis.
  • Excellent communication skills, openness and readiness to grow 
  • Proficiency in English 
  • Awareness of IT infrastructure, business applications, databases related to service management area together with relationships between them.
  • Ability to work independently and take decisions where necessary
  • Soft skills like: analytical and problem solving, flexibility, customer and service quality oriented

 

Would be a plus if you have:

  • Hands-on experience with at least one ITSM tool like Service Now, BMC Atrium, HPSM
  • Competences with Microsoft Office Tools and reporting / analytical tools.
  • ITIL certifications or ISO 20 000 certifications
  • German Language is a plus

 

Here at Atos, we want all of our employees to feel valued, appreciated, and free to be who they are at work. Our employee lifecycle processes are designed to prevent discrimination against our people regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes them unique. Across the globe, we have created a variety of programs to embed our Atos culture of inclusivity, and work hard to ensure that all of our employees have an equal opportunity to contribute and feel that they are exactly where they belong.