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Service Manager

Publish Date:  Jan 13, 2022
Location: 

Bydgoszcz, Bydgoszcz, PL-Poland

Company:  Atos
About Atos

Atos is a global leader in digital transformation with 110,000 employees in 73 countries and annual revenue of € 12 billion. European number one in Cloud, Cybersecurity and High-Performance Computing, the Group provides end-to-end Orchestrated Hybrid Cloud, Big Data, Business Applications and Digital Workplace solutions. The Group is the Worldwide Information Technology Partner for the Olympic & Paralympic Games and operates under the brands Atos, Atos|Syntel, and Unify. Atos is a SE (Societas Europaea), listed on the CAC40 Paris stock index.


The purpose of Atos is to help design the future of the information space. Its expertise and services support the development of knowledge, education and research in a multicultural approach and contribute to the development of scientific and technological excellence. Across the world, the Group enables its customers and employees, and members of societies at large to live, work and develop sustainably, in a safe and secure information space.

 

The role of Service Manager has a responsibility to ensure that services are delivered in line with Service Description and target Service Levels are achieved. Day to day activities require the co-ordination and operational reviews with delivery teams responsible to ensure levels and quality of service are maintained and to identify areas for continuous improvement. This includes visibility and management of each component of delivery to identify where efficiencies can be made.

You have a chance to become a member of Service Management team of Big Data and Security (BDS) division.

 

Key areas of focus:

 

  • Service cost related financial management,
  • Service Level Management - Delivery Performance and Quality,
  • Service Continuity, Improvement and Perfection,
  • Incident & Problem Management (escalation and decision making role as a part of defined process),
  • Operational Change Planning (be a part of Change Advisory Board).

The position will be located in our office in Bydgoszcz (remote work is a possibility).

 

Job requirements:

 

  • experienced in Service Management,
  • experienced in Service Delivery of business critical operations,
  • ITIL qualified,
  • minimum 5 years’ experience of working in international environment (either in Poland or abroad),
  • MSc university degree preferred in computer science,
  • English spoken/written at least at B2 level,
  • TOEIC certification would be a plus,
  • ability to develop and maintain excellent relationships with external and internal customers,
  • open and clear communication skills,
  • proactive attitude at vision creation and consistent implementation of it,
  • ability to work with high standards on behalf of Atos and its customer,
  • Project Management experience as a plus,

 

How will we make your life easier and happy?

 

  • You will improve your qualifications by: individual development plans, budget for development activities, internal and external trainings, the opportunity to participate in conferences and gain international certification.
  • We will look after you with a private medical package that includes dentist.
  • We support your new-year resolutions with Multisport and OK System cards. If you build a team of sport enthusiasts, you will also get additional funding.
  • Do you need new glasses? We will give you 600 PLN reimbursement for buying one.
  • You will receive a guaranteed pool of points to be used for shopping, concert tickets or fulfilling other dreams.
  • Every month we will subsidize commuting.
  • Do you want to improve your language skills? Please, do so with us.
  • You will do good in the world by helping others thanks to CSR actions.
  • You will have an extra vacation for significant moments.
  • We will celebrate and have fun during company parities.
  • We will build together a positive work culture.

Here at Atos, we want all of our employees to feel valued, appreciated, and free to be themselves at work. Our employee lifecycle processes are crafted to prevent discrimination against our people regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes them outstanding. Across the globe, we have crafted a variety of programs to embed our Atos culture of inclusivity, and work hard to ensure that all of our employees have an equal opportunity to contribute and feel that they are exactly where they belong.

 

 

Here at Atos, we want all of our employees to feel valued, appreciated, and free to be who they are at work. Our employee lifecycle processes are designed to prevent discrimination against our people regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes them unique. Across the globe, we have created a variety of programs to embed our Atos culture of inclusivity, and work hard to ensure that all of our employees have an equal opportunity to contribute and feel that they are exactly where they belong.