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SERVICE MANAGER

Publish Date: Dec 30, 2021

Location: Bydgoszcz, Bydgoszcz, PL-Poland

Company: Atos

About Atos

Atos is a global leader in digital transformation with 110,000 employees in 73 countries and annual revenue of € 12 billion. European number one in Cloud, Cybersecurity and High-Performance Computing, the Group provides end-to-end Orchestrated Hybrid Cloud, Big Data, Business Applications and Digital Workplace solutions. The Group is the Worldwide Information Technology Partner for the Olympic & Paralympic Games and operates under the brands Atos, Atos|Syntel, and Unify. Atos is a SE (Societas Europaea), listed on the CAC40 Paris stock index.


The purpose of Atos is to help design the future of the information space. Its expertise and services support the development of knowledge, education and research in a multicultural approach and contribute to the development of scientific and technological excellence. Across the world, the Group enables its customers and employees, and members of societies at large to live, work and develop sustainably, in a safe and secure information space.

 

 

 

We are now hiring SERVICE MANAGER:
 
Role details and accountabilities:
 

  • Interface between the operations and the SDM/Sales/customer for any kind of requests (questions, ticket/service complaints, projects, NCSes, etc.)
  • Coordination of requests practice-internally and cross practice.
  • Transparency for contracts, deliverables, internal billing, project and contract timelines
  • Contract owner practice point of view. SPOC for all contractual aspects.
  • Service quality and SLA fulfillment responsible
  • Support of problem management in the root cause analysis and tracking of improvement measures
  • Support of the approval process for changes if required (expedited changes)
  • Delivery initiations & hand-over of new contracts to day to day operation
  • Controlling of internal billing and identification of claims
  • Support of proposals and projects
  • Service management on basis of ITIL/Atos Standard
  • Service standardization and improvement

 
Job Requirements:
 

  • Should have at least 3 years’ experience in Service Delivery area
  • Strong customer orientation
  • Dedicated attitude and very good communication skills
  • Technical background would be an advantage
  • Project Management experience would be an advantage
  • Good Understanding of ITIL

 

#LI-Poland

#LI-Remote

#LI-Hybryd

#LI-Onsite 

Here at Atos, we want all of our employees to feel valued, appreciated, and free to be who they are at work. Our employee lifecycle processes are designed to prevent discrimination against our people regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes them unique. Across the globe, we have created a variety of programs to embed our Atos culture of inclusivity, and work hard to ensure that all of our employees have an equal opportunity to contribute and feel that they are exactly where they belong.