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SERVICE DELIVERY MANAGER

Publish Date:  Sep 10, 2022
Location: 

Bydgoszcz, Bydgoszcz, PL-Poland

Company:  Atos

About Atos

Atos is a global leader in digital transformation with 107,000 employees and annual revenue of over € 11 billion. European number one in cybersecurity, cloud and high performance computing, the Group provides tailored end-to-end solutions for all industries in 71 countries. A pioneer in decarbonization services and products, Atos is committed to a secure and decarbonized digital for its clients. Atos is a SE (Societas Europaea), listed on Euronext Paris and included in the                                                           CAC 40 ESG and Next 20 Paris Stock indexes.

 

The purpose of Atos is to help design the future of the information space. Its expertise and services support the development of knowledge, education, and research in a multicultural approach and contribute to the development of scientific and technological excellence. Across the world, the Group enables its customers and employees, and members of societies at large to live, work and develop sustainably, in a safe and secure information space.

 

 

Description of the role:

 

The role of the Service Delivery Manager (SDM) is a critical and complex delivery management role within Atos, serving as the nexus for a varied combination of accountabilities and responsibilities. As the leader accountable for Client delivery in a delivery matrix organization, the SDM role requires (pro-) active leadership skills and execution discipline to ensure an integrated end to end (E2E) service is delivered to our clients. In their role, the SDM assures that the key areas of service delivery management are covered:

 

  1. Client Delivery Quality, Satisfaction and Governance;
  2. Compliance, Security and Risk Management;
  3. Cost Management; and 4) Community building (external and internal).

 

Main tasks / Responsibilities:

 

  • Demonstrate effective and timely Communication internally and externally
  • Provide Client Delivery Leadership to the Atos delivery team and client
  • Ensure proper focus by the delivery team on Compliance & Security
  • Active involvement and review in Handover to Production for new/changed services
  • Ensure Customer Satisfaction is at the heart of our daily delivery
  • Establish and foster a continuous Service Improvement culture
  • Active Cost Management to deliver on Atos financial commitments
  • Drive Risk Management behaviors to ensure proper focus on operational risk
  • Ensure services are delivered according to expected levels of Delivery Quality
  • Lead Service Level Management reviews, report generation and performance management to SLAs
  • Monitor, review and identify improvement to achieve E2E Service Integration quality

 

Here at Atos, we want all of our employees to feel valued, appreciated, and free to be who they are at work. Our employee lifecycle processes are designed to prevent discrimination against our people regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes them unique. Across the globe, we have created a variety of programs to embed our Atos culture of inclusivity, and work hard to ensure that all of our employees have an equal opportunity to contribute and feel that they are exactly where they belong.