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Problem Manager

Publish Date:  May 12, 2022
Location: 

Bydgoszcz, Bydgoszcz, PL-Poland

Company:  Atos

About Atos

Atos is a global leader in digital transformation with 107,000 employees and annual revenue of over € 11 billion. European number one in cybersecurity, cloud and high performance computing, the Group provides tailored end-to-end solutions for all industries in 71 countries. A pioneer in decarbonization services and products, Atos is committed to a secure and decarbonized digital for its clients. Atos is a SE (Societas Europaea), listed on Euronext Paris and included in the CAC 40 ESG and Next 20 Paris Stock indexes.

 

The purpose of Atos is to help design the future of the information space. Its expertise and services support the development of knowledge, education, and research in a multicultural approach and contribute to the development of scientific and technological excellence. Across the world, the Group enables its customers and employees, and members of societies at large to live, work and develop sustainably, in a safe and secure information space.

 

 

 

100% remote job

 

Why Problem Management team?

 

Problem Management interfaces with all other ITIL processes, it’s good starting point for career in IT company. We provide knowledge transfer, know-how and framework for day to day tasks from experienced Problem Managers. Life-work balance is very important for us, therefore we offer flexible working environment (home office possible from initial contract).

 

As Problem Manager you will be responsible for:

 

  • Driving the problem life cycle (from root cause investigation to permanent solution) in adherence with global and local requirements

  • Tracking Problems and corrective actions to agreed global and local SLAs

  • Preparing and keeping up to date the process documentation

  • Acting as an interface between processes, technical groups and customer

  • Acting as escalation point to expedite problem resolution

  • Ensuring that Problem Management KPIs are reported and their targets met

  • Analysing trends, incidents peaks to identify potential problems

  • New clients transition

 

Must have/mandatory:

 

  • Proficiency in English (C1)

  • Experience in process management, decision making and customer exposed service delivery (min. 1 year of process management operational experience on manager role).

  • Ability to communicate with multiple levels of an organization, including interaction with senior level business partners and with the customers

  • Ability to take decisions where necessary within the scope of the role and consider the impact of decisions and actions on the customer.

  • Responsibility of quality for delivered process, inputs for audits, reaching targets on service and organizational level

 

Nice to have:

 

  • ITIL Intermediate \ ITIL Expert Certification

  • Experience of specific Service Management toolset

  • Proficiency with MS Excel, PowerPoint, Word

 

We offer work in international environment, a competitive salary package, relocation bonus (according to the internal procedures), private medical care, life and disability insurance. Exciting trainings and professional development programs also available.

 

Here at Atos, we want all of our employees to feel valued, appreciated, and free to be who they are at work. Our employee lifecycle processes are designed to prevent discrimination against our people regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes them unique. Across the globe, we have created a variety of programs to embed our Atos culture of inclusivity, and work hard to ensure that all of our employees have an equal opportunity to contribute and feel that they are exactly where they belong.