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Nexthink Engineer

Publish Date: Oct 9, 2021

Location: Bydgoszcz, Bydgoszcz, PL-Poland

Company: Atos

About Atos

Atos is a global leader in digital transformation with 110,000 employees in 73 countries and annual revenue of € 12 billion. European number one in Cloud, Cybersecurity and High-Performance Computing, the Group provides end-to-end Orchestrated Hybrid Cloud, Big Data, Business Applications and Digital Workplace solutions. The Group is the Worldwide Information Technology Partner for the Olympic & Paralympic Games and operates under the brands Atos, Atos|Syntel, and Unify. Atos is a SE (Societas Europaea), listed on the CAC40 Paris stock index.


The purpose of Atos is to help design the future of the information space. Its expertise and services support the development of knowledge, education and research in a multicultural approach and contribute to the development of scientific and technological excellence. Across the world, the Group enables its customers and employees, and members of societies at large to live, work and develop sustainably, in a safe and secure information space.

 

What will be your main responsibilities?

 

  • Proactive Hardware & Software solving problems on End User Devices
    • Analysis of trends and recording current health status of End User Devices
    • Identification where and when the issue occurred and how many users are impacted
    • Analysis of the events in timeline to identify root causes of issues very quickly
    • Cooperation with various technical teams on root cause analyses and remediation plans
    • Resolution of issues discovered;
    • Documentation of findings and recommendations
  • Reporting
  • Managing surveys and self-help campaigns
  • Providing input for collector packaging and assist in deployment scenarios
  • Check the connectivity of Engines to Portal on relevant Ports in case of any issues with license/engine/appliance status.
  • Maintaining customer specific EUCA documentation updated
  • Recommending automation candidates and actively supporting EUCA Service Development in the area of development/testing/implementation of new remediation scripts
  • Creation and maintenance of Investigations, Campaigns, Services, Alerts, Metrics, Scores & Campaigns etc. on Nexthink Finder
  • Configuration and maintenance of Reports, Dashboards, Modules etc. on Nexthink Portal

 

Job Requirements:

 

  • Very good knowledge of MS Windows 7 or 10 platforms’ administration
  • Understanding of GPO configuration and management
  • Experience with troubleshooting, diagnosing and fixing OS
  • Understanding of TCP/IP networking
  • Understanding of DNS, DHCP services
  • Strong analytical skills
  • Experience with analyzing system logs, events and monitoring alerts
  • Knowledge of ITIL Processes
  • Proficiency in spoken and written English;
  • Capability to understand and write technical documentation

 

Nice to have:

 

  • Experience with administration & troubleshooting of Microsoft System Center Suite applications and tools, especially SCCM
  • Knowledge of PKI and PowerShell scripting
  • Knowledge and hands-on experience with Nexthink
  • Knowledge of Active Directory 2012 and higher

 

Additional Information

 

Possibility of remote job.

We offer work in international environment, a competitive salary package, relocation bonus (according to the internal procedures), private medical care, life and disability insurance. Exciting trainings and professional development programs also available.

 

Here at Atos, we want all of our employees to feel valued, appreciated, and free to be who they are at work. Our employee lifecycle processes are designed to prevent discrimination against our people regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes them unique. Across the globe, we have created a variety of programs to embed our Atos culture of inclusivity, and work hard to ensure that all of our employees have an equal opportunity to contribute and feel that they are exactly where they belong.