Loading...
Share this Job

Nexthink Coordinator

Publish Date: Apr 6, 2021

Location: Bydgoszcz, Bydgoszcz, PL

Company: Atos

About Atos

Atos is a global leader in digital transformation with 110,000 employees in 73 countries and annual revenue of € 12 billion. European number one in Cloud, Cybersecurity and High-Performance Computing, the Group provides end-to-end Orchestrated Hybrid Cloud, Big Data, Business Applications and Digital Workplace solutions. The Group is the Worldwide Information Technology Partner for the Olympic & Paralympic Games and operates under the brands Atos, Atos|Syntel, and Unify. Atos is a SE (Societas Europaea), listed on the CAC40 Paris stock index.


The purpose of Atos is to help design the future of the information space. Its expertise and services support the development of knowledge, education and research in a multicultural approach and contribute to the development of scientific and technological excellence. Across the world, the Group enables its customers and employees, and members of societies at large to live, work and develop sustainably, in a safe and secure information space.

 

 

 

Job Description

 

  • Presenting the solution to customer (service demo, service offering)
  • Leading Transition and Transformation (T&T) projects for Proactive Experience Center (PXC) service
  • Supporting Proof of Concept for new services/technologies
  • Creating service architecture and service design for PXC based on End User Computing Analytics, Chatbot, Automation, Data Analytics and Knowledge Management technologies
  • Analyzing end-user sentiment data and end-user incident related data to identify main pain points and trends
  • Implementing standard PXC Experience Level Agreements (XLA) and designing new XLAs
  • Coordinating PXC service setup across all involved building block services
  • Installing and configuring PXC specific service components
  • Handing over new services to support teams

 

Job Requirements

 

Required:

 

  • Knowledge and experience with:
  • End-User Analytics technologies (Nexthink preferred)
  • Knowledge Management processes (preferable based on ServiceNow tooling)
  • Data Analytics/Data Science
  • End-user automation processes (RPA, IT Workflow Automation (ServiceNow), Microsoft System Center Orchestrator)
  • Predictive data analysis techniques
  • Chatbot technologies (ServiceNow chatbot, Bold360 chatbot, Google Dialogflow)
  • User Sentiment analysis
  • Knowledge of ITIL Processes
  • Capability to understand and write technical documentation (designs, architecture docs, work instructions)
  • Proactive attitude and good communication skills
  • Ability to work independently as well as in the team;
  • Good verbal and written English
  • High motivation to self-development

 

Preferred:

  • Solid understanding of Microsoft Power BI – creating reports, Power BI integration with various data sources
  • Big data analytics
  • Machine Learning (ML) and Natural Language Processing (NLP) knowledge
  • Programming skills (Python, PowerShell, Java)
  • German language

 

Additional Information

 

The position is 100% remote.

 

We offer work in international environment, a competitive salary package, relocation bonus (according to the internal procedures), private medical care, life and disability insurance. Interesting trainings and professional development programs also available.

Here at Atos, we want all of our employees to feel valued, appreciated, and free to be who they are at work. Our employee lifecycle processes are designed to prevent discrimination against our people regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes them unique. Across the globe, we have created a variety of programs to embed our Atos culture of inclusivity, and work hard to ensure that all of our employees have an equal opportunity to contribute and feel that they are exactly where they belong.