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Junior Process Manager

Publish Date: Jul 22, 2021

Location: Bydgoszcz, Bydgoszcz, Poland

Company: Atos

 

 

Junior Process Manager

Purpose of the Jr Process manager’s Role:

 

  • Working within the process management community, the Junior Process manager will be responsible for the quality and execution of the process. You will be managing tasks from process Management scope of duties, supporting senior Managers within the same team.
  • You will start from knowledge transfer for the baseline of our work, getting to know the know-how and framework for day to day tasks. You will be supporting senior Process Managers and other stakeholders in their accountability, by taking responsibility for some of the areas. From responsible for level to Accountable for one. From Junior to Senior member. Each day is a challenge and builds lessons-learnt for us. ITIL certifications after first contract and other training possibilities will build development opportunities within process mgmt area.

 

  • Process Manager is monitoring the Ticket life cycle, by working in the ticketing tool, providing and analyzing relevant reports, preparing and chairing conference calls, learning how to deal with business partners mainly in a virtual way. Working on mails, programs, tools, communicators, chats; this is how we multitask, but also enjoy a busy environment.
  • Process manager can deal with a dynamic environment within Incident mgmt area; more proactive approach and detailed root-cause analysis - near to famous Sherlock Holmes’ investigation- within problem management scope, or could be focused more on analytical approach being dedicated to Change management, or Configuration management.
  • We would like to take care of you, but ensuring the on-boarding support, assigning a Buddy role, ensuring proper Service and Process related training. We know how important is to smile at work – we do that! Friendly and open atmosphere, flexible working Environment (Home office possible from initial contract), internal mentoring support.

 

Requirements:

 

  • Awareness of process life cycle related, lifecycle itself related to day to day activities
  • Customer-wise experience in service delivery
  • Excellent communication, openness and readiness to grow (including foreign languages)
  • Ability to work independently and take decisions where necessary within the scope of the role
  • Consideration of the impact of decisions and actions on the customer  
  • Ability to face, report, address issues and any obstacles occurring on day to day work
  • Consult with senior Members potential resolution of process issues involving internal support groups, vendors, suppliers, customers and manage any roadblocks

 

Nice to have:

 

  • experience in coordination of steps according to IT related framework for process management (ITIL)
  • knowledge of process and service management in operations
  • Experience of Microsoft Office, Microsoft Excel, Microsoft Word and reporting / analytical tools
  • Experience of specific Service Management toolset

 

What we offer:

 

  • private medical care,
  • life insurance,
  • engagement in global IT projects,
  • the ability to work from home,

 

Here at Atos, we want all of our employees to feel valued, appreciated, and free to be who they are at work. Our employee lifecycle processes are designed to prevent discrimination against our people regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes them unique. Across the globe, we have created a variety of programs to embed our Atos culture of inclusivity, and work hard to ensure that all of our employees have an equal opportunity to contribute and feel that they are exactly where they belong.