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Junior IT Support Specialist with Serbian

Publish Date:  Jan 13, 2022
Location: 

Bydgoszcz, Bydgoszcz, PL-Poland

Company:  Atos
About Atos

Atos is a global leader in digital transformation with 110,000 employees in 73 countries and annual revenue of € 12 billion. European number one in Cloud, Cybersecurity and High-Performance Computing, the Group provides end-to-end Orchestrated Hybrid Cloud, Big Data, Business Applications and Digital Workplace solutions. The Group is the Worldwide Information Technology Partner for the Olympic & Paralympic Games and operates under the brands Atos, Atos|Syntel, and Unify. Atos is a SE (Societas Europaea), listed on the CAC40 Paris stock index.


The purpose of Atos is to help design the future of the information space. Its expertise and services support the development of knowledge, education and research in a multicultural approach and contribute to the development of scientific and technological excellence. Across the world, the Group enables its customers and employees, and members of societies at large to live, work and develop sustainably, in a safe and secure information space.

 

The role is dedicated for:

  • Serbian language people eager to develop their communication skills in daily contact with native speakers
  • Junior IT enthusiasts having no professional experience but just basic IT background and eagerness to learn and develop in variety of IT areas

 

As part of our international team located in Warsaw, you will be engaged in supporting our Serbian speaking clients in incident management, your major tasks will include:

  • Handling incoming phone calls / e-mails from customers regarding technical issues related to hardware, software, and network
  • Delivering professional and prompt service to the clients
  • Keeping records of all customers’ enquiries in the reporting system
  • Analyzing and resolving most common enquiries by providing step-by-step solutions or using remote access to take control of the computer and solve the problem
  • Sending more complex enquiries to the relevant IT Support Team

 

Apart from the introductory training and the opportunity to improve both your interpersonal and technical skills in daily work, you will gain access to internal and external certified courses, giving you a chance to develop in several directions within the company:

  • IT specialist: Windows desktop and server, Office 365, Citrix, Vmware, McAfee, Linux, cloud solutions and all latest upcoming technologies
  • Team leader: License 2 Lead, Manager on Duty
  • Project manager: PRINCE2, Agile, PMI
  • Process manager: ITIL (foundation & intermediate levels), License 2 Deliver

 

We look for:

  • Very good (min. B2) spoken Serbian
  • Good understanding of English
  • Good communication skills and the capacity to work as a true team player
  • Problem solving attitude and efficient task management skills
  • Basic experience in Windows OS and MS Office
  • Working experience is not necessary as on-the-job training will be provided 
  • Customer service experience will be an asset
  • Willingness to work on business hours

 

Here at Atos, we want all of our employees to feel valued, appreciated, and free to be who they are at work. Our employee lifecycle processes are designed to prevent discrimination against our people regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes them unique. Across the globe, we have created a variety of programs to embed our Atos culture of inclusivity, and work hard to ensure that all of our employees have an equal opportunity to contribute and feel that they are exactly where they belong.