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Junior IT Support Specialist with Serbian

Publish Date:  Nov 5, 2020
Location: 

Bydgoszcz, Bydgoszcz, PL

Company:  Atos

Did you know that The Atos Group is the Worldwide Information Technology Partner for the Olympic & Paralympic Games?

 

With:

  • 120,000 employees in 73 countries
  • IT infrastructure management services, systems integration, outsourcing and IT consulting
  • Almost 5000 people employed in Poland in 8 cities: Bydgoszcz, Warszawa, Wroclaw, Opole, Krakow, Gdansk, Rzeszow, Lodz

 

Our Group provides Cloud services, Infrastructure & Data Management, Business & Platform solutions for clients across various business sectors: Defense, Financial Services, Health, Manufacturing, Media, Energy & Utilities, Public sector, Retail, Telecommunications and Transportation.

 

The role is dedicated for:

  • Serbian language people eager to develop their communication skills in daily contact with native speakers
  • Junior IT enthusiasts having no professional experience but just basic IT background and eagerness to learn and develop in variety of IT areas

 

As part of our international team located in Warsaw, you will be engaged in supporting our Serbian speaking clients in incident management, your major tasks will include:

  • Handling incoming phone calls / e-mails from customers regarding technical issues related to hardware, software, and network
  • Delivering professional and prompt service to the clients
  • Keeping records of all customers’ enquiries in the reporting system
  • Analyzing and resolving most common enquiries by providing step-by-step solutions or using remote access to take control of the computer and solve the problem
  • Sending more complex enquiries to the relevant IT Support Team

 

Apart from the introductory training and the opportunity to improve both your interpersonal and technical skills in daily work, you will gain access to internal and external certified courses, giving you a chance to develop in several directions within the company:

  • IT specialist: Windows desktop and server, Office 365, Citrix, Vmware, McAfee, Linux, cloud solutions and all latest upcoming technologies
  • Team leader: License 2 Lead, Manager on Duty
  • Project manager: PRINCE2, Agile, PMI
  • Process manager: ITIL (foundation & intermediate levels), License 2 Deliver

 

We look for:

  • Very good (min. B2) spoken Serbian
  • Good understanding of English
  • Good communication skills and the capacity to work as a true team player
  • Problem solving attitude and efficient task management skills
  • Basic experience in Windows OS and MS Office
  • Working experience is not necessary as on-the-job training will be provided 
  • Customer service experience will be an asset
  • Willingness to work on business hours

 

 

We take care of your personal data privacy. More information about processing your personal data within recruitment process you can find on our website: https://atos.net/pl/polska/gdpr.