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Incident Manager with German

Publish Date: Sep 30, 2021

Location: Bydgoszcz, Bydgoszcz, PL-Poland

Company: Atos

About Atos

Atos is a global leader in digital transformation with 110,000 employees in 73 countries and annual revenue of € 12 billion. European number one in Cloud, Cybersecurity and High-Performance Computing, the Group provides end-to-end Orchestrated Hybrid Cloud, Big Data, Business Applications and Digital Workplace solutions. The Group is the Worldwide Information Technology Partner for the Olympic & Paralympic Games and operates under the brands Atos, Atos|Syntel, and Unify. Atos is a SE (Societas Europaea), listed on the CAC40 Paris stock index.


The purpose of Atos is to help design the future of the information space. Its expertise and services support the development of knowledge, education and research in a multicultural approach and contribute to the development of scientific and technological excellence. Across the world, the Group enables its customers and employees, and members of societies at large to live, work and develop sustainably, in a safe and secure information space.

 

 

Role description:

 

The Incident Manager is responsible for the analysis of Incidents and Service Requests within the ticket system, as well as for monitoring/ analysing processes in accordance to best practices, discover potential problems and restore normal operations with the least possible impact on customer service/operations. He/ She ensures that standardized methods and procedures are followed in order to create a basis for Business Control and to support the delivery of expected specific customer service quality.

 

You will be responsible for:

 

  • Full ownership of incident lifecycle
  • Reviewing KPI’s and taking action required following the analysis
  • Owning of reports including verification and delivery
  • Providing management information (incident reports)
  • Working closely with the technical team to ensure success in the delivery/drive drown aged tickets
  • Implementations of workarounds (if needed)
  • Collaborating with Change/Problem management

 

Job requirements:

 

  • Excellent communication skills both in German and English (C1 and above)
  • Excellent team play
  • High work ethics
  • Experience in a Service Desk Environment (minimum 1 year)
  • Data analysis skills
  • Excel/ms office skills
  • Flexibility and eagerness to change

 

Additional Information:

 

Possibility of remote work.

 

Working hours: business hours – Monday to Friday.

 

We offer work in international environment, a competitive salary package, relocation bonus (according to the internal procedures), private medical care, life and disability insurance. Exciting trainings and professional development programs also available.

 

Here at Atos, we want all of our employees to feel valued, appreciated, and free to be who they are at work. Our employee lifecycle processes are designed to prevent discrimination against our people regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes them unique. Across the globe, we have created a variety of programs to embed our Atos culture of inclusivity, and work hard to ensure that all of our employees have an equal opportunity to contribute and feel that they are exactly where they belong.