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Capacity Manager

Publication Date:  Jan 26, 2023
Ref. No:  458354
Location: 

Bydgoszcz, PL, 85-240

About Atos

Atos is a global leader in digital transformation with 107,000 employees and annual revenue of over € 11 billion. European number one in cybersecurity, cloud and high performance computing, the Group provides tailored end-to-end solutions for all industries in 71 countries. A pioneer in decarbonization services and products, Atos is committed to a secure and decarbonized digital for its clients. Atos is a SE (Societas Europaea), listed on Euronext Paris and included in the CAC 40 ESG and Next 20 Paris Stock indexes.

 

The purpose of Atos is to help design the future of the information space. Its expertise and services support the development of knowledge, education, and research in a multicultural approach and contribute to the development of scientific and technological excellence. Across the world, the Group enables its customers and employees, and members of societies at large to live, work and develop sustainably, in a safe and secure information space.

 

 

 

100% Remote Job 

 

The Role:

 

The Capacity Manager performs the day-to-day overall management of the process. This role ensures that all process activities are being performed and that they are staffed adequately. The Capacity Manager plans, improves, monitors and reports the availability of IT services and IT infrastructure components in order to meet availability service level commitments.

 

Responsibilities:

 

  • Monitor capacity requirements and usage of IT infrastructure and services
  • Produce capacity analyses and plans in support of projects within the organization
  • Provide the Capacity Reporting to the customer
  • Review Forward Schedule of Change, attend Change Advisory Board meetings and assess changes for their impact on capacity and its performance
  • Providing formal proposals as well as justification documents for capacity recommendations  
  • Provide advice and guidance to other departments to help them optimize best use of resources  
  • Ensure all issues affecting capacity analyses and planning are communicated in a timely and efficient manner  
  • Liaise with and assist internal customers in identifying and planning their current and future capacity requirements; ensure capacity demand from the client is properly captured

 

Must have:

 

  • Proven working experience as Capacity Manager.
  • Practical and theoretical knowledge of ITIL  
  • Excellent interpersonal and communication skills; ability to form strong relationships within a matrix organization.
  • Good understanding of service management principles including management of configuration items (CIs), thinking in a service context, and defining outcomes-based delivery.
  • Understanding of IT infrastructure: Linux, VMware, Network routing & Switching, Firewall, Azure, …
  • Ability to communicate with multiple levels of an organization, including interaction with senior level business partners and with the customers. 
  • Must be details oriented, analytical, and demonstrate ability to work in ambiguous environment. Must be self-directed with proven ability to make mature decisions supported by thorough data analysis.  
  • Excellent problem - solving, critical thinking and analytical skills 
  • 5-6 years’ experience in IT operations.
  • Strong ITSM Process depth and breadth for Availability and Service continuity management functions

 

We offer work in international environment, a competitive salary package, relocation bonus (according to the internal procedures), private medical care, life and disability insurance. Exciting trainings and professional development programs also available

 

 

Here at Atos, we want all of our employees to feel valued, appreciated, and free to be who they are at work. Our employee lifecycle processes are designed to prevent discrimination against our people regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes them unique. Across the globe, we have created a variety of programs to embed our Atos culture of inclusivity, and work hard to ensure that all of our employees have an equal opportunity to contribute and feel that they are exactly where they belong.