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Availability / Process Manager

Publish Date:  May 12, 2022
Location: 

Bydgoszcz, Bydgoszcz, PL-Poland

Company:  Atos

About Atos

Atos is a global leader in digital transformation with 107,000 employees and annual revenue of over € 11 billion. European number one in cybersecurity, cloud and high performance computing, the Group provides tailored end-to-end solutions for all industries in 71 countries. A pioneer in decarbonization services and products, Atos is committed to a secure and decarbonized digital for its clients. Atos is a SE (Societas Europaea), listed on Euronext Paris and included in the CAC 40 ESG and Next 20 Paris Stock indexes.

 

The purpose of Atos is to help design the future of the information space. Its expertise and services support the development of knowledge, education, and research in a multicultural approach and contribute to the development of scientific and technological excellence. Across the world, the Group enables its customers and employees, and members of societies at large to live, work and develop sustainably, in a safe and secure information space.

 

 

 

100% Remote Job 

 

The Role:

 

The Availability Manager performs the day-to-day overall management of the process. This role ensures that all process activities are being performed and that they are staffed adequately. The Availability Manager plans, improves, monitors and reports the availability of IT services and IT infrastructure components in order to meet availability service level commitments.

 

Responsibilities:

 

  • Ensures that all IT services meet availability target levels
  • Provides requirements to ensure that new or modified IT services will meet availability targets
  • Ensures that new or modified IT services follow availability tests and plans after a major business change
  • Works to proactively enhance IT service availability
  • Produces and maintains an Availability Plan which prioritizes and plans IT availability improvements
  • Ensures that availability-related incidents and problems are addressed
  • Assesses the availability impact of new change requests
  • Is responsible for monitoring IT availability levels, comparing actual levels against targets, and addressing shortfalls
  • Works with other processes as needed, especially Security Management, Financial Management, and IT Service Continuity Management
  • Carries out the Process Manager responsibilities for Availability Management

 

Must have:

 

  • Strong ITSM Process depth and breadth for Availability and Service continuity management functions
  • Manages end to end Availability Management functions for a given account or a set of accounts
  • Experience in planning and modelling
  • Have excellent analytical and critical thinking skills
  • Have superb communication skills and are able to take complex technical problems and explain to non-technical people
  • Have the ability to influence and collaborate
  • Experience with container technologies and orchestration layers 
  • Have good working knowledge of ITIL and Service Availability concepts
  • Good organizational, communication, and interpersonal skills (verbal/presentation/written)
     

We offer work in international environment, a competitive salary package, relocation bonus (according to the internal procedures), private medical care, life and disability insurance. Exciting trainings and professional development programs also available

 

Here at Atos, we want all of our employees to feel valued, appreciated, and free to be who they are at work. Our employee lifecycle processes are designed to prevent discrimination against our people regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes them unique. Across the globe, we have created a variety of programs to embed our Atos culture of inclusivity, and work hard to ensure that all of our employees have an equal opportunity to contribute and feel that they are exactly where they belong.