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2nd line Support Engineer (Genesys)

Publish Date:  Nov 13, 2020

Bydgoszcz, Bydgoszcz, PL

Company:  Atos
About Atos

Atos is a global leader in digital transformation with 110,000 employees in 73 countries and annual revenue of € 12 billion. European number one in Cloud, Cybersecurity and High-Performance Computing, the Group provides end-to-end Orchestrated Hybrid Cloud, Big Data, Business Applications and Digital Workplace solutions. The Group is the Worldwide Information Technology Partner for the Olympic & Paralympic Games and operates under the brands Atos, Atos|Syntel, and Unify. Atos is a SE (Societas Europaea), listed on the CAC40 Paris stock index.

The purpose of Atos is to help design the future of the information space. Its expertise and services support the development of knowledge, education and research in a multicultural approach and contribute to the development of scientific and technological excellence. Across the world, the Group enables its customers and employees, and members of societies at large to live, work and develop sustainably, in a safe and secure information space.


We are looking for English speaking candidates, with technical background, who will be supporting and providing services related to VOIP technology. 

What are we looking for: 

-good analytical skills 

-basic knowledge of VOIP technology 

-basic network knowledge 

-virtualization and Windows Server knowledge 

-Cloud solutions knowledge will be a plus 

-knowledge of one or more products: Genesys on premises, Genesys Cloud, Amazon Connect, CX-one  

-good troubleshooting skills 

-knowledge of SQL will be a plus 

-English on min. B2 level 

-person who is interested in IT, willing to learn new technologies and develop skills 


What you will do on the job: 

-monitor and maintain the environment to ensure stable operation 

-provide 2nd level support for issues, requests and problems 

-maintain supported infrastructure within 24/5 service hours 

-standby support during weekends in case of major issues 

-daily maintenance of service requests and changes for customers 

Here at Atos, we want all of our employees to feel valued, appreciated, and free to be who they are at work. Our employee lifecycle processes are designed to prevent discrimination against our people regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes them unique. Across the globe, we have created a variety of programs to embed our Atos culture of inclusivity, and work hard to ensure that all of our employees have an equal opportunity to contribute and feel that they are exactly where they belong.