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ServiceNow Solution Architect

Publication Date:  Mar 21, 2023
Ref. No:  414057

Timisoara, RO

About Atos

Atos is a global leader in digital transformation with 107,000 employees and annual revenue of over € 11 billion. European number one in cybersecurity, cloud and high performance computing, the Group provides tailored end-to-end solutions for all industries in 71 countries. A pioneer in decarbonization services and products, Atos is committed to a secure and decarbonized digital for its clients. Atos is a SE (Societas Europaea), listed on Euronext Paris and included in the                                                           CAC 40 ESG and Next 20 Paris Stock indexes.


The purpose of Atos is to help design the future of the information space. Its expertise and services support the development of knowledge, education, and research in a multicultural approach and contribute to the development of scientific and technological excellence. Across the world, the Group enables its customers and employees, and members of societies at large to live, work and develop sustainably, in a safe and secure information space.



The primary role of the Solution Architect is to propose and govern technical solutions, overseeing the quality of the solution architecture and design integrity. They are responsible for the vision that underlies the solution and the execution of that vision into the solution.




  • Governance of the relationships between applications, legacy systems, component libraries, content repositories and supporting databases.
  • Understand business and technical problems addressed by the solution, including key regulations, business drivers, evolving business needs, security requirements of the customer.
  • Liaise between the client, vendors, pre-sales and the technical team on questions, issues, or revisions to solution architecture.
  • Advise the client on the solution architecture options, including the impact of new technologies on their existing technical and information system environment.
  • Work closely with project management and delivery teams to assist the planning and review of project schedules, project reviews and gap analysis.
  • Stay current on product developments/ releases to a level required for demonstrations and thought leadership.
  • Remain up to date on competitive analysis and understanding differentiators between the company and its competitors.
  • Contribute to industry events, sharing best practices and knowledge.
  • Support the development and growth of the services delivered by Engage ESM practices.
  • Excellent verbal and written communication skills required.


Qualifications, skills and experience:

  • 8+ years’ experience in technical solution design and implementation.
  • Proven management / influencing abilities.
  • Experience with creating ROI / value propositions for customer software implementations.
  • Knowledge of IT and Enterprise Service Management is critical.
  • Expertise and experience with ServiceNow or an equivalent ITSM toolset are essential.
  • ServiceNow experience in the areas of ITSM, ITBM, ITOM, CSM or HR products are highly desirable.
  • ServiceNow Certifications in all areas are highly desirable.
  • Experience in multiple application architectures and supporting technologies.
  • Expertise with scripting languages such as PERL, JavaScript, Python, and Shell.
  • Web service proficiency (REST, SOAP) as well as XML and JSON knowledge.
  • Knowledge of relational databases (MySQL, MSSQL, Oracle) beneficial.
  • Must be prepared to travel.

Here at Atos, we want all of our employees to feel valued, appreciated, and free to be who they are at work. Our employee lifecycle processes are designed to prevent discrimination against our people regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes them unique. Across the globe, we have created a variety of programs to embed our Atos culture of inclusivity, and work hard to ensure that all of our employees have an equal opportunity to contribute and feel that they are exactly where they belong.