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Service Architect

Publish Date:  Jun 24, 2022
Location: 

UK Wide, UK Wide, GB-United Kingdom

Company:  Atos

About Atos

Atos is a global leader in digital transformation with 110,000 employees in 73 countries and annual revenue of € 12 billion. European number one in Cloud, Cybersecurity and High-Performance Computing, the Group provides end-to-end Orchestrated Hybrid Cloud, Big Data, Business Applications and Digital Workplace solutions. The Group is the Worldwide Information Technology Partner for the Olympic & Paralympic Games and operates under the brands Atos, Atos|Syntel, and Unify. Atos is a SE (Societas Europaea), listed on the CAC40 Paris stock index.


The purpose of Atos is to help design the future of the information space. Its expertise and services support the development of knowledge, education and research in a multicultural approach and contribute to the development of scientific and technological excellence. Across the world, the Group enables its customers and employees, and members of societies at large to live, work and develop sustainably, in a safe and secure information space.

 

At Atos, our ambition is to be a diverse and inclusive company where people are truly free to be themselves. They can thrive, achieve their personal goals and innovate without limitations. We welcome everyone to apply.

 

Family friendly, flexible working arrangements will be considered across all roles.

 

The opportunity

We are looking for motivated forward-thinking Service Architects to join our team!

 

Responsibilities:

  • Building positive relationships with the IT and business customers.

  • Work with the Client/SDM to help design/deliver/improve application management services into the customer and account to ensure SLAs are met/exceeded.

  • Build understanding of strategies and business context of the applications.

  • Portfolio management – taking a broad view and on an application by application basis helping to review the portfolio with the aim of finding opportunities for application merges, better licensing deals, combining of 4th line support contracts and other improvements.

  • Find opportunities to digitise and modernise – manage the requirements around presenting benefits to customer, evangelise on benefits of change, for example customer experience, cloud, AI, automation, data led decisions.

  • Helping the SDM build and manage a forward scheduled of change for application changes, and where required liaising with the customer and other partner organisations.

  • Work with the Atos off-shore team to plan, prioritise, deliver, test and communicate change.

 

Skills and experience required:

  • You will be required to undertake and successfully gain SC level security clearance.

  • Stakeholder management at all levels.

  • Service delivery mindset.

  • Knowledge of service designs, management and improvement opportunities.

  • Experience of portfolio management improvement.

  • Passion for customer service.

  • Interest in health provision and delivery mechanisms.

  • Experience working with off-shore teams.

  • ITIL qualified.

  • Application Service delivery experience.

  • Skills and interests in digital technologies –Cloud, AI, automation, blockchain etc.

  • Strategic perspective. Sees the big picture, for example considers applications and new solutions within the context of the business objective including process, tools and governance.

  • Gravitas to present ideas to senior audience.

 

More reasons to join us:

  • Attractive salary.

  • 25 days of Annual leave + an option to purchase more through our Flexible Benefits.

  • Flex benefits system – exciting opportunity to choose your own benefits.

  • Retail discounts.

  • Pension - matching contribution up to 10%.

  • Private Medical Scheme.

  • Life Assurance.

  • Enrolment in our Share scheme - subject to scheme eligibility criteria.

  • Unlimited opportunities to learn in our Training platforms.

 

Individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation!

 

Here at Atos, we want all of our employees to feel valued, appreciated, and free to be who they are at work. Our employee lifecycle processes are designed to prevent discrimination against our people regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes them unique. Across the globe, we have created a variety of programs to embed our Atos culture of inclusivity, and work hard to ensure that all of our employees have an equal opportunity to contribute and feel that they are exactly where they belong.