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Functional Architect

Publish Date:  Jan 14, 2022
Location: 

Austin, TX, US-US

Company:  Atos

About Atos

Atos is a global leader in digital transformation with 110,000 employees in 73 countries and annual revenue of € 12 billion. European number one in Cloud, Cybersecurity and High-Performance Computing, the Group provides end-to-end Orchestrated Hybrid Cloud, Big Data, Business Applications and Digital Workplace solutions. The Group is the Worldwide Information Technology Partner for the Olympic & Paralympic Games and operates under the brands Atos, Atos|Syntel, and Unify. Atos is a SE (Societas Europaea), listed on the CAC40 Paris stock index.


The purpose of Atos is to help design the future of the information space. Its expertise and services support the development of knowledge, education and research in a multicultural approach and contribute to the development of scientific and technological excellence. Across the world, the Group enables its customers and employees, and members of societies at large to live, work and develop sustainably, in a safe and secure information space.

 

 

 

Functional Architect Senior Automation Engineer

Location: US Wide (Remote)

 

Support the entire suite of VMware automation products for customers. They resolve technical issues through diligent research, reproduction, and troubleshooting utilizing a wide range of skills including virtualization administration, system administration, and software development. VMWare’s vRealize Operations product has been rapidly growing in demand and we need additional, talented individuals to meet our customers dynamic automation needs. The SR Automation specialist is expected to be highly proficient with troubleshooting VMwares automation products. The ability to research problems and find solutions to wide variety of problems is paramount.

 

Are you up for a challenging yet rewarding career? Your duties include the following:

• Action all customer inquiries for automations, primarily by telephone and e-mail

• Work may include evening and weekend hours

• Resolve customer technical issues through industrious research, reproduction, and troubleshooting

• Ability to act in an effective and professional manner during moments of high stress

• Work directly with other technical support staff, quality assurance, engineering, sales, marketing, operations, and administration to resolve problems

• Document and manage all technical inquiries, develop and review content for knowledgebase

• Craft and handle knowledge base content including problem solutions, best practices, and informational articles.

• Deliver a consistent, positive customer experience

• Experience in providing Windows and Linux/UNIX technical support to customers

• Manage, research, and resolve issues relating to VMware Automation Products including basic isolation of issues located in related third-party products

• Experience in performance troubleshooting

• Experience in Microsoft Active Directory

• Superb communication (both oral and written), interpersonal, and customer service skills are a requirement

• Aptitude to drive complex application issues to resolution

• Familiarity with a variety of enterprise management tools and software

• Extensive enterprise level administration and support experience with all of Windows server operating systems and Linux operating systems in large enterprise environments (thousands of systems)

• Experience with troubleshooting network connectivity

• Knowledge with Kerberos/Radius, Single Sign-On, and/orvIDM

• Experience with database related technology and administration (Postgres, SQL Server, Oracle, DB2,etc)

• Experience with REST API

• Experience with vRealize Operations or other monitoring software

• Experience with Server Management Software

• Experience with firewalls and security related issues

• Experience with SSL certificates

• Strong dedication to setting goals and achieving results

• Minimum of 2-3 years experience in software support Education / Background: Bachelors Degree in Computer Science or equivalent experience. 10 years of relevant work experience. VCP, MCSE, MCDBA, and/or various UNIX certifications are a plus.

#LI-REMOTE 

Here at Atos, we want all of our employees to feel valued, appreciated, and free to be who they are at work. Our employee lifecycle processes are designed to prevent discrimination against our people regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes them unique. Across the globe, we have created a variety of programs to embed our Atos culture of inclusivity, and work hard to ensure that all of our employees have an equal opportunity to contribute and feel that they are exactly where they belong.