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ServiceNow Technical Architect

Publish Date: Sep 7, 2021

Location: Amsterdam, Amsterdam, NL-Netherlands

Company: Atos

Engage ESM is an Atos company and an Elite Sales, Services and Training partner for ServiceNow globally providing design, implementation, and support services to clients worldwide. Engage ESM is a leader in the enterprise-service management sector, which includes IT, Customer Service, Security, and HR. Engage ESM works with organizations of all sizes to improve their operational performance and extend the value of their existing investments in IT.

Our parent company, Atos, is a leader in digital services with annual revenue of over €12 billion and 110,000 employees in 73 countries. Serving a global client base, Atos provides Consulting & Systems Integration services, Application Transformation Services, Managed Services, Cloud operations, Big Data & Cyber-security solutions, and transactional services. Atos is also the Worldwide Information Technology Partner for the Olympic & Paralympic Games.

If you have a background in Enterprise Service Management or SaaS technical delivery in one or more of the following two main areas, we want to hear from you:

  • ServiceNow or other ITSM Toolsets (HP Service Manager, BMC/Remedy, Cherwell, etc.)
  • Web Technologies (XML, HTML, JavaScript, Web Services, etc.)


ServiceNow Technical Architect


Responsible for the overall architecture, design, implementation and integrity of the ServiceNow application within the enterprise. Also responsible for ensuring that the solution delivered to business units (within the customer organisation) are engineered in accordance with corporate architecture and infrastructure standards.




  • Governance of the relationships between ServiceNow and related applications, legacy systems, component libraries, content repositories and supporting databases.
  • Preparing and running functional design workshops, creating design specifications based on out-of-the-box functionality and customer requirements.
  • Providing creative solutions to resolve business problems, technology issues, process and people challenges.
  • Working with the Pre-Sales and Delivery teams to support, validate and help deliver client presentations, workshops, proof or concept designs and responses to technical and business enquiries.
  • Hands-on technical delivery of the ServiceNow technical solutions.
  • Research systems and/or programs to determine causes of failure or poor operational performance; then define, test, and implement detailed solutions
  • Stay current on product developments/ releases to a level required for demonstrations and thought leadership.
  • Mentoring and coaching others, as well as sharing best practices and knowledge.
  • Support the development and growth of the services delivered by Engage ESM practices.


Qualifications, skills and experience:


  • 5+ years’ experience in technical solution design and implementation of the ServiceNow application.
  • Proven management / influencing abilities.
  • Ability to produce documentation at various levels including technical and customer facing.
  • Knowledge of IT and Enterprise Service Management is critical.
  • Expertise and experience with ServiceNow or an equivalent ITSM toolset are essential.
  • ServiceNow experience in the areas of ITSM, ITBM, ITOM, CSM or HR products are highly desirable.
  • ServiceNow Certifications in all areas are highly desirable.
  • Experience in multiple application architectures and supporting technologies.
  • Expertise with scripting languages such as PERL, JavaScript, Python, and Shell.
  • Web service proficiency (REST, SOAP) as well as XML and JSON knowledge.
  • Knowledge of relational databases (MySQL, MSSQL, Oracle) beneficial.
  • Excellent verbal and written communication skills required.


Core Requirements:


  • Dutch and English language are mandatory. French is a big plus
  • Educated to bachelor’s level (HBO or higher)
  • Location - the candidate should be based in The Netherlands or Belgium
  • Must have legal authorisation to work in The Netherlands or Belgium
  • This is a role that will involve travel
  • Possession of a driving license


We offer:

Besides exciting and welcoming working environment with global and local people, we offer you:

  • A competitive salary and mobility budget or lease car
  • Strong investment on ServiceNow and other related technology trainings
  • Interesting career opportunities both locally and internationally
  • We value you and provide you flexible working time with when applicable remote working possibility
  • A personal development plan that is created together with your manager
  • A comprehensive and personal benefits package, which includes 29 Holidays, holiday allowance (8%) and an incentive payment
  • Working for large clients




Here at Atos we want all of our employees to feel valued, appreciated, and free to be who they are at work. Our employee lifecycle processes are designed to prevent discrimination against our people regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes them unique. Across the globe, we have created a variety of programs to embed our Atos culture of inclusivity, and work hard to ensure that all of our employees have an equal opportunity to contribute and feel that they are exactly where they belong.