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Project Manager -Service Now

Publish Date: Jul 9, 2021

Location: Amsterdam, Amsterdam, Netherlands

Company: Atos

About Atos

Atos is a global leader in digital transformation with 110,000 employees in 73 countries and annual revenue of € 12 billion. European number one in Cloud, Cybersecurity and High-Performance Computing, the Group provides end-to-end Orchestrated Hybrid Cloud, Big Data, Business Applications and Digital Workplace solutions. The Group is the Worldwide Information Technology Partner for the Olympic & Paralympic Games and operates under the brands Atos, Atos|Syntel, and Unify. Atos is a SE (Societas Europaea), listed on the CAC40 Paris stock index.

The purpose of Atos is to help design the future of the information space. Its expertise and services support the development of knowledge, education and research in a multicultural approach and contribute to the development of scientific and technological excellence. Across the world, the Group enables its customers and employees, and members of societies at large to live, work and develop sustainably, in a safe and secure information space.


The primary role of the Project Manager is to work closely with Customers and the internal delivery team to drive the successful delivery of projects, primarily around the ServiceNow toolset, in a client consulting environment.

You will facilitate the management of scope of the customer’s requirements, plan implementations and deliver to the planned scope, quality and budget.

If you have a strong and proven background in Service Management project delivery in one or more of the following areas, we want to hear from you:

  •     ServiceNow, HP Service Manager, BMC/Remedy, SaaS Solutions, App Dynamics


The candidate will be responsible for the following deliverables:

   Project Tracking and Reporting including:

    • Project P&L Management
    • Project Plan Creation
    • RAID Management
    • Management of required client specific reporting
    • Delivery of internal reporting
  • On-time, in full, no error Project Delivery
  • SOW Creation participation and validation
  • Be a key member of the overall project team and grow revenues within existing customers
  • Management of the creation of all client facing and internal deliverables that are project related
  • Help drive the continuous improvements of our implementation/delivery methodology and service offerings based on client experiences


To be successful in the role the candidate must have:

  • Delivery experience with the Service-now.com platform for 12 – 18+ months (and/or similar ITSM toolsets for 3+ years)
  • Experience in delivery and working with IT Service Management (ITIL) processes, metrics and key performance indicators
  • Must have solid understanding and experience in Agile delivery methodology
  • Prince2, PMP or equivalent qualifications
  • ITIL Certification
  • Has proven leadership experience in managing teams and projects
  • Can facilitate customer workshops and executive level meetings
  • Great stakeholder management with the ability to communicate, present and produce documentation on various levels for differing audiences
  • Proven team player and team builder
  • Educated to Degree Level
  • Be prepared to travel


We are proud to be an Investors in People (IIP) Gold status company and are constantly looking to provide our staff with the best professional and personal training in support of their career growth. We offer excellent terms of employment with interesting and challenging projects around the Globe.

Here at Atos, we want all of our employees to feel valued, appreciated, and free to be who they are at work. Our employee lifecycle processes are designed to prevent discrimination against our people regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes them unique. Across the globe, we have created a variety of programs to embed our Atos culture of inclusivity, and work hard to ensure that all of our employees have an equal opportunity to contribute and feel that they are exactly where they belong.