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Cloud Contact Center (CCaaS) Consultant

Publish Date:  Sep 28, 2020

Sofia, Bulgaria Wide, BG

Company:  Atos

Atos is a global leader in digital transformation with 120,000 employees in 73 countries and annual revenue of € 13 billion. The Group is the Worldwide Information Technology Partner for the Olympic Games and clients across all business sectors. We operate under the brands Atos, Atos Syntel, Unify and Worldline. Unify is the Atos brand for communication and collaboration solutions. At the core of the Atos Digital Workplace portfolio, Unify technology enables organizations of all sizes to transform the way they collaborate, creating a more connected and productive workforce which can dramatically improve team performance, individual engagement and business efficiency. Unify products represent a strong heritage of technology innovation, reliability and flexibility. Their award-winning intuitive user experience can be delivered through almost any device and in any combination of cloud or on-premise deployment. Augmented by Atos’ secure digital platforms, vertical solutions and transformation services, they set the global standard for a rich and reliable collaboration experience that empowers teams to deliver extraordinary results.



The Cloud Contact Center Consultant (CCaaS) will be working in a global Expert Team as a specialist, contributing with deep industry knowledge and a background as Contact Center Supervisor or Manager. You should be able to scope the services at the End-Customer, knowing from your experience what on top of the normal duties should be improved, how to schedule resources and understand typical roles inside a Contact Center such as Workforce Management, Quality Management etc. Your tasks will include support of local PreSales/Sales teams with customer meetings, demos, costing of service, response RfI´s and RfP´s etc.



  • Designing, calculating and provision of highly complex customer-specific solutions with an ensured delivery capability.;
  • Creation of customer documents such as "Scope of work".;
  • Expenditure costing for solution contents/services.;
  • Presentation & demoing of solution concepts for End-Users/Partners at management level;
  • Further development of solution scenarios.
  • Preparation and provision of information and documentation for multiplicative solutions.                               


Technical requirements:                                                                             

  • Work experience with Cloud Contact Center Solutions (CCaaS). Understatement of solutions such as NiceInContact Cxone; Genesys Cloud or similar will be an advantage.



  • Multi-year experience working in advanced Contact Center environment as Supervisor or Manager;                                                                                             
  • Team and action oriented; proactive in prioritizing own workload and be able to assign areas of responsibility to others;                                        
  • Customer facing profile with excellent Communication and Negotiation Skills;                       
  • Presentation & demo skills, able to run Workshops;                                                
  • Excellent time management;
  • Spoken and written fluent English, other languages will be an advantage.            


What we offer?


  • Professional Growth in a Global Company
  • Individual Career Path
  • Talent Program
  • E-Learning Hub
  • Knowledge Sharing Programs and Trainings
  • Mentor Support
  • Flexible Workinh Hours
  • Home Office
  • 26 Paid Vacation Days
  • Medical Care including Dental Care, Glasses, etc.
  • Referral Bonus
  • Food Vouchers and Vending Machine Chips
  • Multisports Card
  • Store Discounts
  • Team Buldings and Company Events
  • Lounge and Game Areas
  • Charity and Volunteer Activities 
  • Career Opportunities for Relocation in our International Offices
  • Metro Station next to the Office






If you recognize the opportunity to develop professionally in a multinational company working with skillful co-workers to share experience with, do not hesitate to apply with a CV in English.
All applications will be treated in strict confidentiality. Only short-listed candidates will be contacted.
By applying for our vacancies, it is considered that you give your explicit consent your personal data to be processed, used and kept for the purposes of the recruitment at Atos