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Service Now Developer Intermediate

Publish Date: Jan 6, 2022

Location: Aguascalientes City, Aguascalientes, MX-Mexico

Company: Atos

About Atos

Atos is a global leader in digital transformation with 110,000 employees in 73 countries and annual revenue of € 12 billion. European number one in Cloud, Cybersecurity and High-Performance Computing, the Group provides end-to-end Orchestrated Hybrid Cloud, Big Data, Business Applications and Digital Workplace solutions. The Group is the Worldwide Information Technology Partner for the Olympic & Paralympic Games and operates under the brands Atos, Atos|Syntel, and Unify. Atos is a SE (Societas Europaea), listed on the CAC40 Paris stock index.


The purpose of Atos is to help design the future of the information space. Its expertise and services support the development of knowledge, education and research in a multicultural approach and contribute to the development of scientific and technological excellence. Across the world, the Group enables its customers and employees, and members of societies at large to live, work and develop sustainably, in a safe and secure information space.

 

 

 

Senior Technical Consultant Role Description:

The primary role of the Senior Technical Consultant is to work closely with Customers to understand and translate their business and technical requirements, propose solutions to business problems and lead the technical delivery of the chosen solution. If you have a strong and proven background in developing and delivering on the ServiceNow platform, we want to hear from you.

 

Core Responsibilities

Lead functional design workshops including the creation of design specifications based on out-of-the-box functionality and customer requirements

Demonstrate verbal and written communication skills while interacting with customers as a senior technical expert

Consult with customers while developing technical solutions including challenging and validating the customer requirements with regards to “needs” versus “wants”.

Working with the client, this requires thought leadership in transforming business process requirements to true business outcomes

Provide creative solutions to resolve business problems via customer requirements based on ServiceNow platform capabilities, process gaps (ITIL) and cultural challenges (people) Work with the Pre-Sales and Technical Architecture functions to support, validate and help deliver client presentations, workshops, and responses to technical and business enquiries

Lead and Execute hands-on technical delivery (including development, testing and implementation) of cost-effective ServiceNow solutions using technical skills such as HTML, CSS, XML, JavaScript/AJAX,

Integrate with customer 3rd party or custom applications (web services, SOAP, email, MID, etc.)

Troubleshoot advanced configuration and scripting issues

 

Minimum Requirements  

 

2-year minimum experience development and deployment experience with the ServiceNow platform BA/BS

Degree in IT, IS or business-related field or equivalent professional experience

Certified System Administrator Mainline Certified Implementation Specialist or Certified Application Developer

Professional consulting experience Up to 25% travel (non-essential travel has been suspended due to COVID-19)

 

Preferred Qualifications

ITIL Foundations Certification

Experience providing creative solutions to business problems and working with IT Service Management (ITIL) processes, metrics, and key performance indicators

A solid understanding and demonstrated experience using web technologies such as HTML, CSS, XML, JavaScript/AJAX 3rd party integration experience with the ServiceNow platform using REST, SOAP, SFTP, MID, etc. Demonstrated knowledge of technical components such as LDAP, VPN, SSL and other such technologies

Ability to produce documentation on various levels including technical and customer facing

Proven team player and team builder

Here at Atos, we want all of our employees to feel valued, appreciated, and free to be who they are at work. Our employee lifecycle processes are designed to prevent discrimination against our people regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes them unique. Across the globe, we have created a variety of programs to embed our Atos culture of inclusivity, and work hard to ensure that all of our employees have an equal opportunity to contribute and feel that they are exactly where they belong.